RusticaReviews of rusticahardware.com

Customer Service was entirely missing and I should have known from the lousy photos on their website what I was getting myself into. It's a super expensive item for a plastic trim with bristles but the pictures featured on their site never give you a really good idea what you are buying or how to use it or what tools you will need or even installation diagrams or instructions on the ACTUAL website. I sent them a text from their website, never responded to me. Turns out if you need to trim the bristles you have to use "linesman pliers", who the hell has those laying around at home??? You're not given instructions on how to use these oh so very special pliers that I just spent about $60 on and trying to trim bristles with these pliers feels nearly impossible. For such an exclusive product, that information should have been made available ON their website as in: telling you the tools you might need, showing what the actual sweep looks like, how to trim the sweep itself and it's bristles. It comes with these tiny printed instructions, no pictures, not much else, you are kind of left to figure all of it out yourself. Trimming the actual sweep to size and installing it was the easiest part. What they mean by "linesman pliers", how to use them, what you have to crimp, all that should have been put in a video on their site or at least feature a diagram on the website. I asked why I couldn't just use scissors, guess what? I never heard back.

The customer service is AWFUL. Their website is vague and makes it impossible to order the correct door. After spending $3400 on a custom front door, it arrived without a frame and they did nothing to help fix the situation short of telling me I need to pay them another $400 for misc lumber to get it installed properly. THE WORST customer service and so much for the so-called "satisfaction guarantee". Will never order another door from them and I am a designed and GC.

I left a bad review last year when we got a damaged door and they refused to help us properly. Now a year later a door that's over $2000 isn't even properly coated and paint is just chipping off. This company needs to close they are stealing people's money.

Customer service is excellent, even 2 1/2 years after my hardware was delivered. Massive delay on install and they were still super helpful. Hardware worked perfectly. Looks incredible!

I am trying to figure out where to buy my front door and am in the beginning stages. I saw an inspiration picture and texted it to them. I asked if they can make a door like that and I gave the measurements so I can get a quote. I received a text stating "Thank you for your interest in Rustica and Artisan Hardware. We are excited to assist you with your inspirational project. In order to present a design to our team we require a $500 design deposit. If the team decides not to move forward with your door then that will be refunded" I texted back "That is ridiculous!" I am so glad they gave me a warning sign right away!! I am sorry for the people that had to learn that this company is terrible way too late!

OMG - I agree with the lady from Colorado I spent almost $10k from this company The Doors came and on the face of it are beautiful 2 side lights , cottage exterior doors Within 4 weeks of installation my contractor pointed out RUST Everywhere - 60% of the metal is rusted I’m in San Francisco For gods sake It never snows and we had 2 days of rain It’s May 7 and they were installed 4 weeks ago This Portico warranty disclaimer is BS My neighbour shave metal doors for years Nothing to do with Porticos This is bad workmanship / not properly sealed or not sealed at all This specially is an exterior patio door to the back garden Huge - 108” width I’m hope Rustica will honor its product, i will be calling them 1 st thing tomorrow - Monday May 8 2023 Today is Monday May 8th - noone has called me from Rustica. They have passed me onto a sales rep. They are emailing to claim I chose the wrong door - not steel but should have been Aluminum - San Francisco it rains so steel is not good - complete nonsense. The doors have not been on for more then 1 month with 2 days of rain - its spring not winter.................I just cant believe this.

Avoid like the plague Cheap metal Rusts out quickly Have 3 doors 2 a little over 18 mon I around a year The rust is really bad and when I called in it was just sorry you are out of Waranty If you’re thinking about buying a steel door, Try Pinky’s Rustica steel doors suck.

Asked for help through the messaging system. I wanted to make sure a door I was going to order would work with my measurements. I sent the sizes I needed. I sent them measurements and they sent a rude comment back to me. They stated we are not there with you Melissa so we can't give you measurements. I said I just sent you measurements, and then they asked if I am a contractor, I said yes. So I sent an actual photo of the measurements my carpenter took. They responded, are you not the contractor? I said YES I am the designer and this is the measurements my carpenter took. I mean what a dam run around!! They just lost a sale.