Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Russian Math Tutors
At Russian Math Tutors, although our tutors are experienced and knowledgeable, their job doesn't end with just explaining the subject to the student: rather, they are the coaches and guides for the children; they encourage, inspire, and motivate our students as they discover for themselves how to "do math" and why it's so important.Whether you're looking for an advanced "Russian Math" after-school program for your child or interested in home-school options, you've come to the right place! Our company approach is unique because we have combined the transparency and flexibility of an Online Tutor Marketplace Platform with the Award-winning Structured Curriculum aimed at delivering top-rated education to our students. At Russian Math Tutors, we've got some of the best private tutors on board who use interactive technologies and techniques to deliver high-quality elementary, middle, and high school math education. Our state-of-the-art LMS program delivers structured lessons aimed at getting your child to understand mathematics on a deeper level!Whether you opt for group sessions or private tutors, your child will benefit from our famous BYOM (Build Your Own Math) program, which received the Russian Presidential Medal in 2000. Our program makes it easy for students to derive instead of memorizing formulas. Get started today!
Russian Math Tutors (russianmathtutors.com) has 86 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Garik is a great tutor! He explains complicated concepts well and breaks them down for me so that I can easily understand them and is super patient. I always thought I was bad at math until I started these tutoring classes with him. Now I have a lot more confidence in my abilities.
By Samira
Response from Russian Math Tutors· Mar 30, 2024
Thank you so much for your kind words! It's truly a pleasure to teach your kids and see their progress. Their enthusiasm and curiosity make our sessions together not just educational but a lot of fun as well. I'm thrilled to hear they're enjoying the lessons and benefiting from the personalized approach. Your feedback is greatly appreciated, and I look forward to continuing our journey together. Thank you for entrusting me with such an important part of your children's education!
Great platform!
Highly recommended. A very powerful platform for teachers! A lot of useful instruments and a good level of support as well as teaching resources!
By customer
Great platform, some room for improvement on quality control.
Updated Review 8/9/2023
(initial review below)
Now that 100% of what we paid has been refunded I am updating my review. At the time of the initial review we didn’t not know whether we would receive the money or not. The $-amount is low, and meaningless. This was a matter of principle, after we had spent so much time finding alternatives for the cancelled lessons, and raising hell to have our money returned.
We went beyond what can be expected of a paying customer to accommodate last minute re-schedulings, and cancellations by the teacher. We have no way to verify whether the teacher‘s cancellations were justified, or not. The apologies provided by the teacher boiled down to the fact that the teacher was not in control of her personal schedule due to other (unforeseen?) obligations that, in her judgement had higher priorities than our scheduled lessons.
This is no fault of the Russian Math Tutors platform. It is a great platform. I love it.
Based on my own experience as an investor I am aware of the „quality control“ issues all internet platforms face that strive to match „buyers and sellers“ and make a commission of services the platform provides to „buyers and sellers“. Implanting better quality control has its challenges and it is expensive.
So what about my rating?
The platform Russian Math Tutors deserves 5 Stars.
Our unfortunate experience with last minute cancellations by a teacher (independent contractor) are basically no fault of the platform. However, Russian Math Tutors could/should have policies in place that prevent last minute cancellations from happening, or to mitigate the negative effects on customer experience.
Even though our first experience with the platform was tainted by cancellations by the teacher I am hopeful that Russian Math Tutors will eventually improve its quality control. Until then, in my opinion a blended 3 star rating (platform 5 stars, teacher 1 star) is justified. I award an additional star to the platform for the efficiency our case was handled, and resolved to our satisfaction. So that adds up to 4 stars over all.
Initial Review 8/7/2023
Unreliable, arrogant, dishonest
We had selected a teacher we liked for our daughter.
We funded our wallet with cash, and prepaid for lessons we scheduled. The way the Russian Math Tutors system works is that teachers show online in a calendar when they are available for lessons. Clients select a time slot that works for them. The teacher confirms. At the time of the lesson teacher and student meet online.
Unfortunately our teacher canceled her confirmed lesson three times in a row. Each time briefly before each lesson was scheduled to commence.
We asked the Russian Math Tutors to refund the money. Initially they refused. Then they said they will only refund 80% of what we had paid (for a lot of time wasted, and aggravation incurred). Eventually Russian Math Tutors told us that they had refunded us the money.
So far that has been proven not to be true - a lie!
Based on our experience this is a money grab, some would call it stealing.
You pay for lessons, the lessons are canceled, and they keep the money.
By Rudy B.
Response from Russian Math Tutors· Aug 8, 2023
Dear Rudy,
We sincerely apologize for the inconvenience you experienced with our services. We understand the frustration caused by the canceled lessons, and we're committed to addressing your concerns.
We want to clarify a few points regarding the situation. Firstly, we deeply value your trust in selecting one of our teachers for your daughter's lessons. We understand the importance of consistency in such educational endeavors.
Regarding the cancellation of lessons, we regret any disruptions this may have caused. Our aim is to provide a reliable platform connecting students and teachers for productive learning experiences. Unfortunately, there are instances where unforeseen circumstances can lead to lesson cancellations. We acknowledge that this impacted your experience with us, but the teacher did write to you that she couldn't make the lesson at your requested time and urged you to reschedule it.
We would like to address your concern about refunds. Our terms and conditions state that in case of a cash refund, 80% will be refunded, and 100% will be credited to your virtual wallet, which you can use for future lessons with any teacher on the platform. We are dedicated to ensuring fairness in our refund policy while acknowledging the time and effort you've invested.
After our conversation, we took your feedback seriously and initiated the process to provide you with a full refund, including the 20% cash refund as a gesture of goodwill. We apologize if there was any delay in the refund process, as we strive to maintain a high standard of service.
It's unfortunate that this review was posted before the resolution was communicated. We genuinely hope that you'll consider updating your review based on the actions we've taken to address your concerns.
Your feedback is invaluable to us, and we remain committed to improving our services to provide the best possible experience for all our clients. We apologize once again for any inconvenience caused and hope for the opportunity to serve you better in the future.
If you have any further questions or concerns, please feel free to reach out to us directly.
Warm regards,
Russian Math Tutors
Dear Rudy,
I am happy to inform you that we have carefully considered your request to implement a policy for mitigating last-minute cancellations and we have deployed, on our platform, a new tutor ranking algorithm that takes this into account. In the future, if there are any issues raised by a client and it is determined to be the fault of the teacher, the teacher will have some rank points subtracted from their overall score. This score is then used to determine the sort order for tutors on the listing.
Again, thank you for your feedback as we always welcome constructive advice.
Luka macharashvili is by far one of the…
Luka macharashvili is by far one of the most interesting teachers i have ever met. Frankly, his explanation is always comprehensive and passionate, but one of the most important things about him is that he is extremely friendly and amiable person who is willing to help anyone to grasp the main idea of a problem. I strongly believe that working with him is an unsurpassable experience.
By Sandro B.
Great Tutoring!
Luka Macharashvili is my teacher. He has been tutoring me for over a year and has turned my level from average to very high. I used to struggle with basic math, but with Luka's help and enthusiastic teaching my grades improved. I also started partaking in Olympiads and getting great results all thanks to Luka.
By Ivane
Response from Russian Math Tutors· Mar 30, 2024
Thank you so much for your kind words! It's truly a pleasure to teach your kids and see their progress. Their enthusiasm and curiosity make our sessions together not just educational but a lot of fun as well. I'm thrilled to hear they're enjoying the lessons and benefiting from the personalized approach. Your feedback is greatly appreciated, and I look forward to continuing our journey together. Thank you for entrusting me with such an important part of your children's education!
Great experience
Very helpful staff and great overall experience!
By Saba
I have an experience of other tutoring…
I have an experience of other tutoring websites, but this one is special. It is more organised, helpful and concentrated not only pupils, but on the teachers as well. Thanks.
