Tea cup holder
Excellent craftsmanship! I also had positive communication with the shop and shipping was very fast. Definitely will shop again.
By teresa K.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
31 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Authentic items of the highest quality, including custom made winter hats, fur and wool scarves, handcrafted wooden matryoshka nesting dolls, electric samovars, and vintage watches
Russian Legacy (russianlegacy.com) has 31 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
31 approved reviews, newest moderated first
Excellent craftsmanship! I also had positive communication with the shop and shipping was very fast. Definitely will shop again.
By teresa K.
I purchased two lambswool hats. One of them is the 12-inch stunner. Communication was excellent. I needed the hats delivered on a specific time range with UPS delivering to my door. GREAT COMPANY, GREAT PRODUCTS!
By P.C. L.
Customer service was extremely rude, patronizing and altogether unprofessional. I'm lucky that they cancelled my order because I found a much better product elsewhere, for a much better price.
By jayxato
Response from Russian Legacy· Mar 21, 2025
This frustration is a result of a failed fraud attempt by the reviewer. It is regrettable that Trustpilot no longer verifies reviews properly.
I love my music box with St Basil Cathedral and the three horses sledge. It is sent from Russia.
By Marcel van H.
Excellent quality and perfect fit! The mink is beautiful and the hat was obviously made to the custom size I ordered of 59 cm, because it fits perfectly. I'm very happy with my purchase and highly recommend this seller. Working with Chris was an excellent experience.
By Pierre
My son bought a Matroushka (30pcs), we were informed really well about the progress of his order. Great service and very friendly people.
By Henry
The wedding matryoshka arrived when promised and in beautiful condition. (Bride and groom will be so pleased with this!) Seller kept me informed of things and emailed to make sure that everything was working out.
By David
Great people. Learned a lot discussing the attributes and qualities of the various fur used in making these beautiful hats. bought the C0079 in black and get compliments where ever I go. Love it.
By Howard S.