RUSEEN Reflective Apparel LLCReviews of ruseen.com

4634 Penn Ave, Sinking Spring, Pennsylvania

Write a review Call Directions Website

The Fair Hearing score

4.7/ 5

Excellent

298 reviews

RUSEEN Reflective Apparel LLC4.7Excellent

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About RUSEEN Reflective Apparel

High Visibility/Reflective athletic clothing and safety apparel to keep you safe, seen, and stylish day or night. Guaranteed the brightest on the market.

RUSEEN Reflective Apparel LLC (ruseen.com) has 298 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: RUSEEN Reflective Apparel, ruseen.com
Website: ruseen.com
Category: Clothing & Underwear
Location: Sinking Spring, Pennsylvania
Listed on The Fair Hearing: 2026

More in Clothing & Underwear, Pennsylvania

Write a review

Oct 23, 2020

International delivery nightmare - and bad behaviour by Ruseen

Ordered two shirts, to be shipped to the UK. Paid significant postage and packaging charges. After three weeks, they still hadn’t arrived and so sent a query to their contact email. I was informed that it looked like it was still shipping, and that they couldn’t provide me with any more information. 2 weeks later (and after plenty of emails from me, none of which were responded to), it transpires that they are suck in customs as Ruseen didn’t pay the correct tax on them. I email Ruseen asking about this, why they haven’t paid the right sums, and whether they can cover this - all to no reply. Eventually I had to shell out from my own pocket to allow them to pass customs. But not happy. Terrible customer service, and just downright scummy for a company to a) screw up the import taxes, and b) not admit their mistake and pay for them when they are asked for - especially after charging for such high export fees in the first place.

By Jerry J.

Response from RUSEEN Reflective Apparel LLC· Oct 26, 2020

https://www.gov.uk/goods-sent-from-abroad This is a link to your country's law. It's illegal for me to click gift--I have to declare that it's merchandise & its' value on the customs declaration when I ship every package out of the US. There is absolutely no option for my company to pay your country's taxes & duties, that's not how it works. I was unable to track the package on my end either, I saw it sit at Heathrow for weeks just like you did. I told you our post office doesn't help once it's overseas. And we did not inflate your shipping price at all--there were no packaging or handling charges, that's the USPS rate and that's cheaper than UPS or other shippers. I see I missed one email when I was out of town on a Saturday (when we were closed), you have my apologies for that. The one thing in my power to resolve and you leave a one-star review. We'd appreciate you amend your review. Perhaps you should contact your government about their policies instead. *Once again, RUSEEN is not responsible for the shipping price, time delay & taxes that your country requires of its' residents.*

RUSEEN Reflective Apparel reviews

Showing 7 reviews with 1 star · Clear filters

Sep 4, 2026
Wrong color print I want4ed only black…
Wrong color print I want4ed only black print
By Jaime R.
Sep 6, 2024
Paid reviews
Fraud. Paid reviews.
By Soham
Sep 16, 2023
I called because there was an issue…
I called because there was an issue with the order, and I never received a phone call.
By Shaaron Z.
Feb 17, 2023
The measurements were wrong
The measurements were wrong. I need to return. I called and no one responded to me or returned my phone call.
By Traci D.
Response from RUSEEN Reflective Apparel LLC· Feb 17, 2023
Hi Traci, I'm sorry, I didn't have a voice mail from you. My email is all over the website. The measurements of those arm bands are correct, I just checked it myself. (From the product description) *Measures 2” x 13” and stretches to 20” Wording can be customized if desired, email before purchasing. They are not eligible for returns or exchanges since they're custom made on demand.* I'll make an exception & allow a return on this order if you'd consider amending your review above a one-star even though we don't normally take them back. I hope that you'll respond, thank you.
Oct 23, 2020
International delivery nightmare - and bad behaviour by Ruseen
Ordered two shirts, to be shipped to the UK. Paid significant postage and packaging charges. After three weeks, they still hadn’t arrived and so sent a query to their contact email. I was informed that it looked like it was still shipping, and that they couldn’t provide me with any more information. 2 weeks later (and after plenty of emails from me, none of which were responded to), it transpires that they are suck in customs as Ruseen didn’t pay the correct tax on them. I email Ruseen asking about this, why they haven’t paid the right sums, and whether they can cover this - all to no reply. Eventually I had to shell out from my own pocket to allow them to pass customs. But not happy. Terrible customer service, and just downright scummy for a company to a) screw up the import taxes, and b) not admit their mistake and pay for them when they are asked for - especially after charging for such high export fees in the first place.
By Jerry J.
Response from RUSEEN Reflective Apparel LLC· Oct 26, 2020
https://www.gov.uk/goods-sent-from-abroad This is a link to your country's law. It's illegal for me to click gift--I have to declare that it's merchandise & its' value on the customs declaration when I ship every package out of the US. There is absolutely no option for my company to pay your country's taxes & duties, that's not how it works. I was unable to track the package on my end either, I saw it sit at Heathrow for weeks just like you did. I told you our post office doesn't help once it's overseas. And we did not inflate your shipping price at all--there were no packaging or handling charges, that's the USPS rate and that's cheaper than UPS or other shippers. I see I missed one email when I was out of town on a Saturday (when we were closed), you have my apologies for that. The one thing in my power to resolve and you leave a one-star review. We'd appreciate you amend your review. Perhaps you should contact your government about their policies instead. *Once again, RUSEEN is not responsible for the shipping price, time delay & taxes that your country requires of its' residents.*
Nov 4, 2019
No Response
I contacted this company the day I received my order because the size was wrong via email. Two days later I called. Still haven’t heard from them.
By Andrea T.
Jul 9, 2018
Shipment delays not informed about
I placed an order on July 1st and used overnight delivery- And as of 7/9 - still waiting for the shirts to ship !!
By David
Response from RUSEEN Reflective Apparel LLC· Jul 9, 2018
Hi David, We are terribly sorry to hear that you haven't received your order yet. Your order was shipped out on the 2nd, please email us and we will see what we can do to help. Thank you, - RUSEEN Team

RUSEEN Reflective Apparel LLCReviews of ruseen.com

Rating distribution

What customers rate

About RUSEEN Reflective Apparel

More in Clothing & Underwear, Pennsylvania

USA Kilts

Luv and Charm

Artistic Image

Cotton Mill

RUSEEN Reflective Apparel LLCReviews of ruseen.com

Rating distribution

What customers rate

RUSEEN Reflective Apparel reviews

Wrong color print I want4ed only black…

Paid reviews

I called because there was an issue…

The measurements were wrong

International delivery nightmare - and bad behaviour by Ruseen

No Response

Shipment delays not informed about

About RUSEEN Reflective Apparel

More in Clothing & Underwear, Pennsylvania

USA Kilts

Luv and Charm

Artistic Image

Cotton Mill

RUSEEN Reflective Apparel reviews

Wrong color print I want4ed only black…

Paid reviews

I called because there was an issue…

The measurements were wrong

International delivery nightmare - and bad behaviour by Ruseen

No Response

Shipment delays not informed about