It just doesn't work
It just doesn't work. Wanna try free plan, click export after hour of editing and nothing happened. Thank you for trashing my time
By DoggyXomaX
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
363 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
runwayml.com is listed under Video & Sound.
runwayml.com (runwayml.com) has 363 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
363 approved reviews, newest moderated first
It just doesn't work. Wanna try free plan, click export after hour of editing and nothing happened. Thank you for trashing my time
By DoggyXomaX
I wish I had checked reviews before making a purchase. I tried the free version and it worked quite well. But when I got the subscription, I saw the chaos! A confusing app where you asked for one thing and it gave you different videos. On top of that, it consumes a lot of credits for each video. I canceled my plan intending to use the remaining credits, hoping to get something decent. Guess what! 330 credits, and the moment I canceled, it didn’t give them to me! It tells me I have none! Terrible!! There are much better apps out there!
By Helen J.
Scam. They take money for a product that does not work. Does not understand promts at all. Incredibly long generation. Just do not waste your time and money
By customer
straight up ass can't export green screen videos i lost my time because of your incompetence
By Asier M.
Editing pictures or movies is like shooting with a scattergun with a blindfold on. It's broad and you hit many targets, but most of the time not the target you were aiming for. If you want good results, you need many, many credits... Even interpretation of prompts does not always go right. You can refine and adjust, but most of the time it hallucinates and does not listen to the instructions given. I regret having agreed on a yearly subscription. Until april 2026 i will faithfully burn my prepaid credits on useless media.
By Stefan
Do not pay for unlimited... I did, and for every video what i want to create I have to take out more credits. FULL ON SCAM!
By Jean Phillippe W.
I wished I read the reviews before. Horrific results, completely unusable. Don't waste your money!
By Ryan
Most useless tool. Charged me 600 credits for the most useless video ($15) and wouldn't refund. Shocking customer service. Dont even bother
By Benjamin H.