Total BS
BS, waste of money. Canva Pro much cheaper and its included better version
By bryar O.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
363 reviews
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runwayml.com is listed under Video & Sound.
runwayml.com (runwayml.com) has 363 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
363 approved reviews, newest moderated first
BS, waste of money. Canva Pro much cheaper and its included better version
By bryar O.
I spent 35 euros to animate a picture, but they did everything except what I requested. They just did random things. They don’t care about the prompts. Money to the trash
By Pixifox A.
They are literally stealing your money. I want a month of subscription I selected it and right before payment they switch it to an annual one. with the start which is already very expensive for what you pay you get 2! 8 seconds videos per month they are thieves
By john john de W.
Pretty disappointed. I upgraded to a paid plan. In the chat asked for one my my image to be animated. The result was a fuzzy video that wasn't reflective of my prompt. I thought, ok, this will take a bit of back a forth. But nope- that one 5 second video used ALL of my monthly credits and I would need to buy more. Unusable, unless you want to throw away hundreds of dollars, to maybeee get an ok few second clip?
By Shannon
Spesi 18 euro per fare 2 piccolissimi video e gia ho finito i crediti. Non sono seri evitare questo sito
By Giacomo B.
I just tried "create a photo of an airplane landing on a female runway. Be subtle and abstract". and received a TOS Strike! Apparently Runway is Anti-women, yet they have women on their website marketing!! Useless.
By Tony L.
Video alone took away like 300plus credits for a useless 5sec video. The AI image generation sometimes so stupid and it gives you the same image back of what you did... even when its their mistake, the credits wont be reimbursed back to you. USELESS
By JeevS
I started generating in the free space. It prompted me to sign up if I wanted to complete my video. In the free version it was easy to use. I bought the pro package for $100 a month. It could not generate text spelled properly even in their creative chat, even if I used credits. I tried to cancel after hours of wasted time trying to work out hallucinations.I then found out I would lose the $100 even though they can't deliver a clean product in ap. I do not recommend!
By Mary R.