RunDotReviews of rundot.com

When you sign up for the free 2 months trial you have to follow steps to activate your account. At this time you are asked if you want to sign up for the subscription service. Do be very careful, because if you decline they claim that you did sign up and charge you almost £50 which if you dispute on the very same day, they don’t accept the error and take your money anyway. Very unfair practices.

I signed up for the free training program but then had a family issue that led to putting running on hold. I saw I got charged the first month after the training program ended and immediately tried to cancel. I thought I did but then realized I was still getting charged the last three months after that, costing me another $150. I just attempted to cancel again and can only guess that it didn’t go through last time because I didn’t complete the survey afterward, which seems predatory. I am very upset and disappointed by this.

I've signed up for a free training plan almost a year ago. Almost immediately after that major change hit my life, and I wasn't exercising at all. Two days ago I've noticed that my credit card has some weird payment I don't recall authorising - turns out I've been paying for the training plan for the last 10 months. There wasn't a single email about charges from my card from this company (there were some initially with some tips or something, but I probably have cancelled them). The subscription cost is £50 a month. So, I've paid £500 for the thing I've never used - obviously, I've dropped a message to the support to discuss the next steps. Oh yeah, by the way, you can't cancel the subscription from the app - you also have to go to their website. The conversation from there could go in so many different ways - "Yes, we will add an email notifying people that they are paying for this expensive subscription", "You've paid for 10 months and obviously haven't even opened the app - we can't refund you, but maybe we can give you 5(10) months for free from now on?", "You clearly haven't used app at all, we can give you a 50% refund". Instead I've got "It's your fault, but we can give you a £50 back, oh and you MUST fill out the survey to cancel the subscription". Also, it took two days to reply (for £500 I do expect a bit faster reply than that). So I have no idea about the app as the training tool, as I've never used it, but the app as a service is not concerned about clients, not interested in you getting better, not interested why aren't you using the app for which you are paying - they are just concerned about the money.

I could not get on with this application at all. From the off I found it frustratingly hard to create an account and then to edit it seemed beyond reach. Using the app was simply not intuitive. I had a free trial and I asked for my account to be deleted as it was just so tricky to use.