Run chicken helped me when my initial…
Run chicken helped me when my initial delivery was poor
By Sara W.
Response from Run-Chicken· Dec 18, 2025
Thank you for your positive feedback!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,746 reviews
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RUN-CHICKEN is a young and passion-driven startup, established in 2018 by an engineer with a vision. This technology-driven company focuses its production mainly in the development, design, and creation of utility products. Its vision for the future is to develop advanced technology in the energy field and impact all areas of science. Being a developing company, we are challenged every day to look beyond what already exists. RUN-CHICKEN utilizes the power of innovation in the process of creating a better human experience. And with that perspective in mind, we started creating and selling Run-Chicken Automatic Coop Doors. The Model T12 was our first product. Then, after a lot of customer feedback, we created the Model T40—a number-one seller on Amazon and RUN-CHICKEN’s website. This drove us to produce an even better product. With the help of our customers’ feedback and valuable information, we now present the new and improved Model T50. Along the journey of building and developing the RUN-CHICKEN brand, our team has grown into a team of many. We are all truly grateful for customers purchasing and using our products, and we hope that you will enjoy them for a long time. WE LOVE INNOVATION, WE LOVE IDEAS, AND WE LOVE YOU GROWING WITH US!
Run-Chicken (run-chicken.com) has 1,746 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,746 approved reviews, newest moderated first
Run chicken helped me when my initial delivery was poor
By Sara W.
Response from Run-Chicken· Dec 18, 2025
Thank you for your positive feedback!
Purchased two of the T50 automatic doors recently. Shipping was fast and the doors came packaged well. I will definitely be recommending this product to friends/ family and also plan on picking up more of the chicken-run products in the future!
By William H.
Response from Run-Chicken· Dec 17, 2025
Hi, thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with the fast shipping and secure packaging, and we truly appreciate your recommendation to friends and family. We’re excited to have you as part of the Chicken Run community and look forward to supporting you with more products in the future.🐔
The Giant door with solar panel is working well. I had some hickups at first, but customer service was helpful - starting over with the app fixed it.
By customer
Response from Run-Chicken· Dec 16, 2025
Thank you for your lovely message!
Frame finish is peeling
By Shelli
Response from Run-Chicken· Dec 16, 2025
Hi, please write a message to [email protected], so we can solve this. Best regards, Run-Chicken Team
The Bluetooth connection is terrible. It never wants to connect to my phone. I like the auto settings, but I wish I could more easily connect to the phone on my way to work.
By Jordan A.
Response from Run-Chicken· Dec 16, 2025
Hi, we’re sorry to hear about the issue you’re experiencing. Please note that Bluetooth connectivity is limited to a range of approximately 30 feet from the door, which is a normal operating range for this technology. If you’re within this distance and still experiencing problems, please send us an e-mail to [email protected] and we’ll be happy to assist further. Best regards, Run-Chicken Team
Terrible return process, weeks later I'm still waiting on my refund after return was received along with my tracking number emailed to them and acknowledged from them. Great Product though.
By Corey
Response from Run-Chicken· Dec 15, 2025
Hi, we are sorry to hear about your dissatisfaction. Could you please send us an e-mail with your tracking number to our e-mail [email protected] and we will check what the situation is?
I needed a new motor unit for my Run Chicken Coop Door. The process was intimidating, so I just bought a new unit. Run Chicken Coop Doors are the only doors that really work without a bunch of problems and I would not use anything but their product. I tried several less expensive units, all of which were not good at all. The Run Chicken Door is the best on the market. I am unhappy because I could not get a quote for how much a new motor unit would cost and have that shipped to me and instead had to order a whole new door which seemed wasteful to me, but it is what is.
By Charles W W.
Response from Run-Chicken· Dec 15, 2025
Thank you for sharing your experience and feedback! We’re thrilled to hear that you value the quality and reliability of Run Chicken Coop Doors. It means a lot to us. We appreciate your loyalty and kind words about our doors, and we’ll continue working to make our products and services even better. If you feel satisfied with your door, we would greatly appreciate it if you could consider giving us a higher rating on Trustpilot one star is the lowest rating, and 5 stars is the highest. Every bit of feedback helps us improve and reach more customers.
The door requires an app to function, and the app doesnt connect with my new iPhone. I tried for four weeks to get Run Chicken to let me return the door and upgrade to a door that is more expensive but might have buttons for functionality. They sent me 7 template emails in 4 weeks with instructions for use. It doesnt work, they won't allow me to exchange or return the brand new never installed door I bought a month ago. Terrible service, terrible product. ADDING THISD NOTE DAYS AFTER ORIGINAL REVIEW: This company is all scammers. They keep sending me emails asking for photos of my unused product and now it's been past 30 days of them scamming. I highly recommend you dont do business with them.
By Grapes W.
Response from Run-Chicken· Dec 16, 2025
Hi, thank you for your message. We need a video from you, where we can see how you program the door and insert the batteries. Additionally we need a screenshot of your app screen to see what font of the letters you are using on your phone. If we send you a new door and you don't know how to program it the result will be the same. Please send us an e-mail to [email protected] so we can solve your issue. Best regards, Run-Chicken Team