RumpkeReviews of rumpke.com

I'll start off by saying that the people who drive the trucks for Rumpke do a proficient job and I have no complaints in that regard. Other than that, I can't recommend doing business with Rumpke. The billing department is prone to make mistakes, so I don't use Rumpke when I need a temporary dumpster because I know there will be issues. My service representative is almost impossible to get a return call from and will only do so after I have contacted someone higher up in the chain of command. I have commercial accounts so be aware if you sign a similar contract as to the one I am in of the stipulations. The contract will automatically renew after the three year anniversary or whatever time frame it is set up for. The contract can only be canceled by certified letter and not online nor through email nor phone call. The letter has to be received not less than 60 days nor more than 120 days prior to the expiration of the initial term or renewal term. So basically, you have a 60 day window in which to send your cancellation letter to Rumpke in order to cancel your agreement. Moral of the story, I will be canceling my Rumpke agreement when the time arrives and be careful what you sign.

lock you into contract and not willing to work with the customer. After 15 years we are moving and going to a location that has trash services provided. They want to charge 6 months of fees to terminate the contract. They also raised the prices at whim and since there is a contract nothing you can do. We called and left a msg two weeks ago with nobody getting back to us. Then the service reps (and potentially the manager included in the email) were very unfriendly. They were not rude, but whole idea of being a decent human being was completely lost on them.

Predictably misses the recycling bins, once 2-3 months. Then I have to keep it on the curbside another day or two until it is picked up. Last time it was not picked for the whole week despite a call to customer service. The customer service apologizes, then they do it again. All I need is to receive the service we are paying them for.