Easy, affordable shopping
Great prices, quick shipping. Pleasure to do business with!
By Maria
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 436 reviews with 5 stars · Clear filters
Great prices, quick shipping. Pleasure to do business with!
By Maria
I was searching for a particular rug for use in the kitchen and a matching runner. I found both rugs on RugPal at a very reasonable price. The website was easy to use, I got immediate confirmation of my purchase, and it was shipped within 48 hours.
By Stuart
Although the rug didn't match (no fault of rug pals). When dealing with customer service they were great. Very thorough and professional.
By Jamie
Ordering was easy and free shipping was great! Outstanding service!
By Kathy
The rug was a gift and the receiver absolutely loves it. It was sent earlier than expected and I'm super happy! Thank you for keeping it easy and simple!
By Heidi
Although it took a couple of phone calls, the company was willing to work with me to return a rug (which was the wrong color) and order a new one (which worked out well).
By Lynn
Very easy to find what I wanted and a simple check out process.
By Ray
Really really fast delivery!!! Wonderful rug!!! Loved it!
By Kamila