Excellent customer service
Excellent customer service
By Frederick
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 436 reviews with 5 stars · Clear filters
Excellent customer service
By Frederick
Great prices, good correspondence.
By JILL
I called into the customer service center to ask some questions, and the rep was wonderful. The rep got back to me on some questions I had. I ended up ordering 2 large rugs.
By SUE
Ordering was easy and shipping was fast. They also had the best price I found.
By DiMe
We recently bought an area rug from rugpal.... after searching the Internet for a week.... they had the perfect rug at the perfect price.... the experience was quick and easy.... best of all was free shipping!!! We will certainly start looking next time at rugpal first!
By Ricky
Easy to use and get reviews. It was the best price for the product.
By Ian
Quick delivery and huge selection
By Alexander
Excellent and prompt customer service. Very helpful and responsive.
By Kam B.