RugPalReviews of rugpal.com

They sent me the wrong rug but ironically I liked it better than the one I ordered so I kept it.

I liked all the choices on the website. Was looking for a small 2 x 3 rug. I saw the rug on Houzz and then found it on Rugpal. It was less expensive on Rugpal. The rug took 2 weeks and three days from my order date, which included Memorial Day Monday. Long time. When I called to check on status, the woman I spoke with was a little abrupt and said since the rug was coming from the factory direct it was gong to take at least 2 weeks. In this day and age ordering online is always a lot quicker than this. My only complaint about using Rugpal

I purchased, I thought the perfect rug for my home, When it arrived I opened it up and tried it in the room. After several days, I decided to return the rug because the background color was too dark. It was much lighter on the monitor on the screen. It is costing my more than $30 to return the rug by UPS. It would be nice to have Rug Pal pay at lease half of the return cost. I called to return the rug, and received some information, but not the most important information and that was I had to return it by such and such a date. I did not realize this and the first time I tried to return the rug I had to go back into UPS and get the rug back, and take it home and call Rug Pal again to make sure that I could in fact, return. THE INFORMATION ABOUT THE TIMING TO RETURN THE RUG SHOULD BE AT THE TOP OF THE LETTER, NOT DOWN BELOW WHERE PEOPLE MAY MISS IT, SUCH AS MYSELF.

The rug was not properly rolled for shipping. Instead someone ha folded the rug into folds for shipment. This made it harder to lay the rug out flat. Otherwise, I like the rug.

The runner rug was shorter than advertised

I ordered 2 indoor/outdoor rugs. The color was as pictured and I'm very happy with my selection. The rugs are going to work well. The trouble is with the delivery. I gave instructions for the rugs to be left on my covered front porch. They weren't. Instead they were left at my garage door where my very XL dog could get to them, he didn't but that's just luck. Also we just had a major snow storm with 12" of snow and ice on top of that. It was a lot easier for the rugs to be delivered to my front porch and safer. I also do not like the fact that the rugs have "waves" in them from being rolled up. So far after 2 weeks, they are not laying flat.

I ordered this rug thinking it was a deep purple, but it's more like a lavender. I still like it and it still looks great in the room, just not the color I thought I was going to get!

I am now still waiting for my information and returning process. I don't mind that I have to pay to return the item I bought but seriously! The company needs to clearly inform buyers of the colors. The runner I purchased was gray and bone. Actually the bone was more of a yellowish color and did not match. I contacted the company to return and I have already purchased a replacement runner from RugPal and now waiting for both items to be delivered (return info & new runner). Sorry RugPal but your colors are a little off.