Good customer service
I had questions about using a coupon and the chat feature on the website was helpful. Also shipped fast.
By Mollye
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 436 reviews with 5 stars · Clear filters
I had questions about using a coupon and the chat feature on the website was helpful. Also shipped fast.
By Mollye
Ordered my rug on Saturday and received on Wednesday. Had seen the rug in a store and they said order would take 8 weeks for delivery. My rug from Rugpal was exactly the same the same rug. It's perfect and the price was very competitive.
By MARY
I had a problem with the on- line ordering of a rug I had selected and clicked the RugPal live chat. I explained the situation and was immediately helped and the situation taken care of in no time. As far as the price of my rug, I surfed the interenet to compare prices and RugPal was the best! And I ordered on Sunday and was notified by e-mail that my rug will be here by Friday!! What GREAT service and delivery! Can't get much better personal service, price or delivery. I will be back for sure! Thanks for everything RugPal!
By Barbara
Easy user friendly website and gr8 prices
By dayna
delivery of rug was very fast and in perfect condition charles
By Charles
RugPal had the exact rug for a way lower price. Other sites didn't compare. I will shop here again.
By Matthew
The colors in the actual rug were more muted than expected, and had different multi colors than what I thought by viewing the online picture, but close enough so I am keeping the rug. Otherwise, very nice quality, thick, dense, and arrived earlier than expected.
By Mary
This is my first experience shopping at RugPal and so far I am very pleased. They had a rug in the exact colors that I needed to match my living room furniture at a great price and shipped it out within a day after I ordered it.
By Eileen