Excellent service, delivery, and product. Five Stars!
The Title of my review says it all!
By Susan
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 436 reviews with 5 stars · Clear filters
The Title of my review says it all!
By Susan
I had been searching the Internet for a particular rug (on sale) for a few months, with no success. Suddenly the other day, I found Rugpal.com online through the Google search engine....and there was my rug, not only on sale but WAY less than I could ever get it anywhere else!! I saved a ton. Now, a week later, here I sit in my living room with my new rug 😊 And I'm super happy. I would definitely definitely shop here again! I had never heard of them before this, but they have awesome deals on name brand rugs, and once they shipped my order it took only 1-2 days to arrive.
By Kimberly
I ordered a rug for 1/4 the price on amazon, better price same product....I am very satisfied I received the rug yesterday and it's beautiful! I will definitely use you again!
By Jen K.
I was so pleased with the quality of my faux fur shag rug. The color is also perfect (expresso). This rug is the perfect size and so soft. Highly recommend!!
By Brooke
fedex lost one of the rugs but when I contacted rug pal they did a great job of putting another rug on hold for me if fedex couldn't find the package. answered any questions quickly the rugs are the best price I could find anywhere. I received everything quickly and in great condition, extremely pleased with their service, communication and customer service. it felt like I was ordering in a store instead of online.
By jacob
Found a rug I really liked and it was a great price for the size. Customer service was very quick to respond and help as well. Looks like it will be fast shipping as well. I'd definitely buy another rug from them.
By Amanda
Quality product, ease of ordering
By Jerry
great service and product and best price!
By KD