RugPalReviews of rugpal.com

The online description and sales slip clearly say item number HK11H, but the item when it was shipped, was clearly labeled HK11I on the package barcode. We wanted the brown, not blue. Return Reason: Wrong item was sent

I ordered 2 runners 1 is a 2'x 4' and the other is a 2'x 8' and 2 pads for the runners on 11-23-2014. On 12-01-2014 I received The 8' runner. then a week or so later I received the what was supposed to be 2'x4' rug which turned out to be 5" short. It was supposed to be 48" long and instead it was 43" long.Then I got a notice that the 8' Rug wasn't available and would take 60 days to be delivered.I told them that was ok I could wait. I got an e-mail. On 11-28-2014 they e-mailed my to say they were shipping the 2'x4' rug pad. I haven't seen it to date. So what I have right now is a 4'x2' rug that is too short and a 2' x 8' rug pad. The 2'x4' rug pad is MIA, and the 2'x 8' rug is who knows where? I'm a very understanding person, but you guys have really let me down!! I don't know what to do about the short rug. Please advise Dale

I ordered a rug in August. It's been back ordered 3 times and I paid for it. I have no idea now if it is ever coming and they've kept my money.