Great Experience and Quick Delivery TIme
I had a very good customer service experience and it was very easy to order and the delivery time was very quick.
By Scott
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 436 reviews with 5 stars · Clear filters
I had a very good customer service experience and it was very easy to order and the delivery time was very quick.
By Scott
I had a very positive experience ordering with rug pal. the price was fantastic and shipping/customer service was excellent. There was a small issue with my order that was quickly resolved by rugpal. They even gave us a free upgrade on the rug! Very happy and would order from them again.
By Anna
Rug has vivid color and very satisfied !
By Sherry
The rug I bought was significantly cheaper on RugPal, and looks great. Shipping was by ground, so it took a while, but came reasonably quickly.
By Lisa
Ordered the rug we were looking for with no snags or delivery problems!
By William
Fast delivery. Order accurate. Easy ordering on website. Choices in rugs not offered elsewhere. Because of pets, I replace household rugs frequently. This will be my go to place.
By Andrea
I ordered a rug from RugPal recently. The online transaction was easy, the rug was shipped and delivered quickly (delivered on the 7th business day after order). Rug quality is great, and color is just as expected. Would recommend RugPal to anyone looking for rugs in a specific price range / color.
By Jena
Knowledgable and friendly customer service!
By Velida