Was very satisfied with this transaction
Order process was very easy and was kept informed through out. Would recommend to anyone.
By william
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 436 reviews with 5 stars · Clear filters
Order process was very easy and was kept informed through out. Would recommend to anyone.
By william
Purchasing through Rugpal was a very easy process. They also have a huge variety of floor coverings for both inside and out. I reviewed several companies, looking for the right rug for my covered porch and Rugpal is where I found it. Great shopping experience.
By Michelle M.
The title of this review speaks for itself and my order has not yet arrived but from the beginning I was treated with respect even when I blundered they made it work out to my betterment and in doing so secured my loyality
By Herb H.
Website good, rug arrived on time. I liked the return policy in case the rug ended up something that I didn't want. Thanks.
By Andrea
Rug even nicer than pictured (and lighter in color).
By Joy
I've never ordered from them so I called after placing my order online customer service was very respectful very useful and helpful let me know and reassure me that everything will be alright my order has already shipped confirmation has been sent to me and I can't wait to see the product
By Roberto (.
It was very easy to view rugs on your website. The prices are easy on the eye also.
By Denise
Had questions before hand and had immediate correspondence with them.
By Pam