Great, efficient service
Was very happy with my experience with RugPal. Efficient customer service. Only criticism is colors on their website are not particularly accurate.
By Denise
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 436 reviews with 5 stars · Clear filters
Was very happy with my experience with RugPal. Efficient customer service. Only criticism is colors on their website are not particularly accurate.
By Denise
My rugs were easy to order. They arrived in perfect condition and on the date promised. Rugs matched the descriptions and are perfect for my new remodel. I have just completed another order. I highly recommend RugPal.
By Susan
Fast delivery, beautiful product at a reasonable cost.
By Linda T.
Very happy with the price and service.
By diana
Purchased an area rug with a pad. Received a $50 discount and a free pad. Everything was delivered today and I am happy with the timely service and the look of the rug I ordered.
By MRK
I ordered a rug on Hayneedle a few years back and needed a replacement. Hayneedle didn't have it, but Rugpal did, and it was $20 less than what I originally paid! Ordering was easy, item shipped right on time. So far I am pleased with this website and I will likely come here to shop for rugs again.
By Home D.
They processed and shipped the order quickly
By Varin
I always have bought my Safavieh area rugs from other websites for the past 11 years, I found the RugPal website while shopping for new area rugs just last month. I have already purchased a 9'6 x 13'6, a 8.3 x 11 and a 7'6 x 9'3 area rugs, I am not only very happy that I love my rugs but super happier that I saved a lot more money than if I had bought them on the other websites. I research for the best price before I buy my rugs because prices do vary from all other websites and I do want the best product for the least money.
By Janie