RugbOak
Excellent service, timely and quality product! Will definitely be using Rug Pal again!!
By Lynn
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 436 reviews with 5 stars · Clear filters
Excellent service, timely and quality product! Will definitely be using Rug Pal again!!
By Lynn
Beautiful rug. Very happy with my choice.
By marlene
The site had the selection I was looking for and also offered me a discount at checkout.
By ANDREW
I recently purchased a small mountain cabin with wood floors and was looking for a quality area rug. I researched multiple sites before I made my purchase and found the best price from RugPal. The item was delivered quickly and it was exactly the quality I was looking for. I contacted customer service with a question and I received a quick response with an even better answer than I had expected! I will definitely purchase from RugPal in the future.
By Kurt
Loll area rug delivered on time. Cheaper than local furniture store. Beautiful and quality. Thank you RugPal.
By Michelle
Having just moved into our new home, we needed to quickly purchase area rugs. I was browsing Architectural Digest and fell in love with a large Loloi area rug which was featured. I needed that rug and fast in my home :) I searched the internet and found RugPal among many other retailers. RugPal stood out to me due to free shipping, fair pricing and free rug pad. But most important was the excellent customer service I received through the "chat" function as well as email. I am looking forward to my next purchase with RugPal!
By Patty
Fast shipping. Very satisfied with purchase.
By Kristin
I had questions and I had two email responses almost immediately on a Sunday. I ordered last evening and they shipped it today. You can't get better service than that!
By Molly