Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
62 reviews
Rue HayaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Rue Haya, we believe modesty fashion is not bound by borders or age. It is universal, personal, and beautifully diverse. Our curated collection of modest desses and abayas celebrates women from all walks of life, offering styles that are sophisticated yet approachable, contemporary yet timeless.Each piece is thoughtfully selected to embody grace, comfort, and individuality—whether you're strolling through cobblestone streets, attending special gatherings, or simply embracing the everyday with quiet confidence. From the very first sketch to the final stitch, every piece goes through a journey of care—crafted by skilled hands, inspected with love, and delivered to You.Rue Haya is more than fashion. It’s your street. Your story. Your style.
Rue Haya (ruehaya.com) has 62 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
62 approved reviews, newest moderated first
they are little smaller on me i only like one
By Aissatou B.
Response from Rue Haya· Oct 18, 2025
Thank you Aissatou for your feedback. Please note that we offer free customization and can adjust any necessary measurements you desire at no extra cost! If you need any assistance please email us at [email protected]
Quality products, very nice customer service. Quick and easy delivery.
By leila F.
Response from Rue Haya· Oct 18, 2025
Thank you so much for your kind words! We’re truly grateful for your support and thrilled to have you as part of the Rue Haya family.
Never received items. They told me courier lost it. Yes the refunded my money but it took two weeks of me sending emails. Its when i told thwm i will involve the bank to looked into it and told me it was lost. My first order was great. But i doubt i will be ordering again.
By Habibatou B.
Response from Rue Haya· Oct 11, 2025
Dear Habibitou, We truly appreciate your feedback. Some crucial details were left out from your review, so we’d like to clarify. Your order was processed and shipped promptly with a valid USPS tracking number, which was shared with you. Unfortunately, the courier reported your package as lost — something completely outside of our control. As soon as we were notified of this issue, we immediately refunded your full payment. We sincerely apologize for the inconvenience caused and truly appreciate your understanding. Thank you for giving us the opportunity to serve you. Jazaki Allah khair.
I still didn’t receive my order yet. Placed my order on sep.19th it oct.7th.
By Khadidiatou M.
Response from Rue Haya· Oct 9, 2025
Hi Khaddiiatou, I’m sorry you haven’t received your order yet—especially after waiting since Sept 19. Our carrier shows that your order was actually delivered on Oct 7, but packages are sometimes scanned early or left with a neighbor/office. Can you please verify? If the parcel isn’t found please let us know at [email protected] and we’ll send a replacement or issue a refund—your choice.
First the dresses were being sent to my Billing address. Corrected the issue but then it caused a delay in delivery. I bought it for a photo shoot and saw that the dress that I was going to wear for the photo shoot looked used and had stains. Company gave me a refund for the dress and didn’t ask for me to return it.
By Habiba K.
Response from Rue Haya· Oct 6, 2025
Dear Habiba, we are very sorry for the address error and for the stained dress—especially with your photo shoot planned. We’ve refunded that item in full. We’ve also fixed our process so orders are reviewed for the countries desired shipping destination and not assume delivery based on billing country. As we are growing, our professionals are growing their experiences and should have verified that your desired shipping destination country is different. As for the stained dress, we are launching an investigation to rectify the root causes of this moving forward. Thank you for your feedback and we will ensure your next experience with us is much better than this one.
I really love the quality of the material and the size is on point.
By Nasrin H.
Response from Rue Haya· Oct 18, 2025
Thank you so much for your kind words! We’re truly grateful for your support and thrilled to have you as part of the Rue Haya family.
I recently purchased several prayer garments from Rouhaya, and I'm extremely disappointed with the quality. The fabric is cheap and uncomfortable, the stitching is sloppy, and the overall design is poorly executed. These garments are a far cry from the Anna Hariri brand they're trying to imitate. Save your money and shop elsewhere
By pukka D.
Response from Rue Haya· Sep 30, 2025
We are sorry to read this. We’ve searched for an order matching your name but couldn’t find one. We want every customer to love their garments, and we’re happy to help. Please email [email protected] with your order number or confirmation email so we can verify and resolve this—replacement or full refund, your choice. For clarity, we are not affiliated with Annah Hariri. Our pieces are designed, selected and produced by our team and pass a multi-step quality check. If this review relates to a genuine purchase, we’ll make it right quickly. Thank you.
I had to pay DHL for my packages and because I had to pay $38.72 I will never order anything from you again.
By Jamilah M.
Response from Rue Haya· Sep 16, 2025
Hi Jamilah, we’re so sorry for your experience. A sudden U.S. tariff change took effect right when your order shipped, and unfortunately DHL requested you to pay duties. We had reached out to you on September 7th via [email protected] email and offered to fully cover this cost for you via refund or store credit. We’d still love to make this right—please send us the DHL invoice so we can reimburse you immediately. We’ve since updated our shipping process so all U.S. orders now ship with duties prepaid, and this won’t happen again. We truly value you and hope we can regain your trust.
