I love my hats
I love my hats! They look and feel premium. The packaging was quality and I imagine they will last forever. Great product
By G F.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
310 reviews
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Ruediger Passionately Crafting Hat Brand Since 2006,Western Elegance Meets Precision Craftsmanship,Sustainable Hats Handcrafted with Love,Explore Ruediger Handmade Western Style Felt Cowboy Hats / Straw Hats / Ball Caps and other Unique Design Hats Collections
Ruediger Hats (ruedigerhats.com) has 310 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
310 approved reviews, newest moderated first
I love my hats! They look and feel premium. The packaging was quality and I imagine they will last forever. Great product
By G F.
I love the craftmanship
By James B.
Quality of hats Great shipping and packing of hat.
By Brett W.
My hat was delivered in very good condition. Problem, I ordered the wrong size. Ordered Ex and should have ordered LG. It was the Noir hat. I'm trying to exchange for the LG but not sure if it is available. Waiting for a return lable for exchange or return.
By John A.
My first purchase was a pleasant surprise, delivered packaged very well. Second purchase had to return/exchange, and that process was done very quickly. The customer service was excellent as well as the product. Love my hats, thanks again. DJG
By David G.
The quality is very stiff and wooden, and my emailed request for support was never answered.
By David
Response from Ruediger Hats· Sep 8, 2026
Hi David, We’re sorry to hear that the hat felt too stiff for your preference, and especially sorry that you didn’t receive a response to your email. Our felt hats are made with selected Australian wool, and some of our distressed styles use a structured finishing treatment to help maintain the intended crown and brim shape. Because of this, certain styles can feel firmer than a softer, more flexible felt hat, particularly when new. That said, we completely understand that this feel may not be right for everyone. Regarding your email, we apologize for missing your message. We were unable to locate it in our inbox, so it may not have reached us properly or may have been filtered. If you still need assistance, please contact us again at [email protected] with your order details, and we’ll be happy to help. Thank you for your feedback. Best, Ruediger Hats Team
The hats that I have purchased have worked out great. They are affordable and seem to be well made. I looking to buy at least one more
By DJB
Love the hat! Fashionable for just about all occasions! Stylish, durable and presentable✨
By Jer S.