Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
44 reviews
RubyHostSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RubyHost, the crown jewel of the hosting industry.Our state-of-the-art performance, powered by Ryzen 9 9950X processors and owned hardware, ensures your server runs smoother than ever.At RubyHost, Customer Satisfaction is Our Royal Decree. We treat each customer like royalty, providing exceptional support and reliability.
RubyHost (rubyhost.net) has 44 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
44 approved reviews, newest moderated first
Great customer support and extremely fast file transfers. MC server was also very stable.
By Cylexic D.
Response from RubyHost· Jan 3, 2025
Customer service is something that we hold to the highest standards here and we are happy to hear that you had a great experience! Thank you for choosing EnderHost :) - Shaum
Amazing service, outstanding servers and straight forward staff, no complaints from us!
By Ambprow
Response from RubyHost· Jan 1, 2025
Happy to hear! Thank you for the review :) - Shaum
Very good transition over from my old host was easy and the admins are very helpful with getting you up and running quickly I’ve gone ahead and prepaid for the year so I don’t need to check back till next year! Great work to the team at GameGrid
By Shadow K.
Response from RubyHost· Dec 23, 2024
Thank you for the kind words and welcome to the family! Look forward to serving for years to come :) - Shaum
Horrible hardware the worst customer service I have ever had I have nothing but regrets after dealing with this company the owner is arrogant and disrespectful would not recommend.
By Marco's M.
Response from RubyHost· Jan 21, 2025
Hey Marco! My name is Shaum, the new Managing Director of RubyHost. It is saddening to hear that your experience was far from excellent. The previous RubyHost is no more, and I am here to ensure that the performance and customer service is top notch with the new RubyHost. I have sent a request information request through Trustpilot's system to learn more about your experience and see if we can provide some compensation as well. Hope you can give us another chance :)
Hi im EnderMythex, I’ve been using this hosting service for my Minecraft server for a few days now, and here’s my feedback: What I liked: - When I first purchased a server with 4 GB of RAM, everything worked perfectly. Later, my friend and I decided to upgrade to 8 GB for better performance, and the transition went smoothly. - The server’s performance was excellent, with great stability. Additionally, the price is very competitive: €5 for 8 GB is quite affordable. - The support team was initially very responsive: my friend opened a ticket, and they replied almost instantly. What needs improvement: - A major security issue affected not only my server but also their entire site and all client servers. This breach resulted in a widespread hack that rendered my server unusable and caused the total loss of my data. - Regarding support, after their quick initial response to my friend’s ticket, they stopped replying, which was frustrating. However, when I opened a ticket myself to inquire about the incident and my data, the owner responded promptly and professionally, which I appreciated. Overall Rating: - Server performance: ⭐⭐⭐⭐⭐ - Value for money: ⭐⭐⭐⭐⭐ - Customer support: ⭐⭐ - Data and service security: ⭐ I want to thank the team, especially the owner, for their responsiveness and transparency during this incident. However, significant improvements in security are absolutely necessary. If I hadn’t lost my data and everything had gone smoothly, I would have gladly given 5 stars. Best of luck to the team in improving their services in the future!
By EnderMythex
Response from RubyHost· Jan 21, 2025
Thank you for the honest review about your experience in all aspects. It is amazing to hear that you enjoyed the server's performance and believe that the value for money is top tier. The previous RubyHost is no more, they merged onto EnderHost's infrastructure which is fully secured. I can promise you that something like this would not happen again as we take offsite backups everyday of our services. Customer service is something that we hold to the highest standards with the new RubyHost. Hope you can give us another chance :) - Shaum
GameGridServers is an excellent host and their staff team is one of the best, they go above and beyond to help sort out problems and more. Overall, I have nothing, but positive interactions here.
By Logan M.
Response from RubyHost· Dec 4, 2024
Thank you for sharing your experience, we are happy to hear that you were happy with our customer service :) - Shaum
Gave me a job starting at 40/hr W
By colby cant S.
RubyHost makes it cheap and very good servers then other small hosting companies I personally don't use them their prices do make me want to do business with them Will Recommend
By PrimeRPK
Response from RubyHost· Jan 21, 2025
Thank you for the recommendation! - Shaum
