RS ChronoReviews of rschrono.com

I contacted them about a return and no one replied. There is no point having a returns policy if no one answers

I recently purchased the Petronas E63 Gyro watch from RS Chrono, expecting a high-quality product, especially given the premium branding and pricing. Unfortunately, my experience has been deeply disappointing and concerning. Upon delivery, I was shocked to discover that the watch was damaged right out of the box. The second needle was dislodged, noticeable scratches marred the face, and to make matters worse, the watch was completely non-functional. This level of quality is unacceptable for a product marketed as "premium." I have reached out to RS Chrono for a full refund and am currently awaiting their response. It's disheartening to receive a product in such a state, and it has significantly shaken my trust in their quality assurance and product reliability.

Their customer service is so bad. Like you can email, msg on insta, facebook, TikTok, nothing. They got back to me about an issue with my order that was supposed to have been shipped days ago with the same automated reply to every one of my emails, but separately. Still in the process of trying to cancel my order and it’s been abt a week of me trying. Edit: Okay so my order was successfully cancelled and I received a reply less than a day after I posted the original review. I am only updating because they are asking me to take it down as “my concern has been resolved” (after I had written this review of course). If anyone else is having customer service issues they’ll get back to you if you put up an honest review about it. And this review genuinely is not put up to take a dig at them; their watches seem great. I just personally wouldn’t order again because I don’t like to deal with uncertainty in these sorts of situations, which I’m sure is common in smaller, newer companies.

NOTE: Since posting this review, the owner has reached out and I have had the watch replaced with no questions asked. Excellent service on round 2. 👏🏻 👏🏻👏🏻 It should never have had to come down to a bad review to get a response from the company. Original Review: We received a watch great. The second hand literally just fell off within 2 weeks of receiving the item. Despite numerous attempts to contact the company (i literally emailed every address available on the website) I have received no contact, response or help to fix or address my issue. They are non responsive, and do not uphold their own warranty policy. Waste of money. 0 out of 10 stars. DO NOT recommend.

Bought my second RS Chrono GYRO watch after having my first for over 12 months and loving it. However the experience quickly deteriorated when opening the package and finding a watch that sounds like it’s about to fall apart! I have sent a number of messages to all the contact me instructions with no response. My advice is to look at alternative options!!!

Hi, @RS Chono, I have place through your website and paid through my card after payment not a single response from your end as mentioned on your website you have 24*7 customer service. How you treat your customer and I hoping will get a reply for my all mail my order ID#RS25209 regarding my order status so accordingly to that I can change my review on here.

Ich habe vor ca 3 Monate eine Uhr als Geschenk bestellt, die Uhr wurde nie geliefert, laut Sendungsverfolgung hat sich mein Paket niemals bewegt, der Kundenservice ist eine Katastrophe bzw nicht existent, bitte nicht dort bestellen, dieses Unternehmen ist reiner Betrug!!!

My 14 years old boy saved money for many months to buy a watch on that website and it stopped working normally after 3 weeks. It started to make a cling-cling sound every time he made a movement with his wrist. He noticed that the spinning disc inside the watch stopped spinning normally and started to swerve a bit too much causing it to rub against the brake clipper. The watches also started to stop saying the right time throughout the day. We wrote several emails but no answer...