RPM - Tesla Aftermarket Acces.Reviews of rpmtesla.com

You want to know how to read these reviews. It's simple. If its positive 5 stars its Mark the owner workers reviewing. Focus on the negative reviews which is accurate. Everything these folks said I experienced. They say they are a family business. Translation, its run by family who don't know how to run a business and deliver customer service. Its more like thanks for shopping with don't let the door hit you on your way out. I've been at their location and got the same treatment. I bought over $3000 worth of parts and they put me on a fulfillment list first come first serve. Wait then why don't you put that on your website Out of Stock or Back Order. They hook you in and try to reel you in with time, hoping you won't be in a hurry. Then when you call them they say oh its on back order we say that on our website. Call back 3 more weeks, now you are on a list of customers who purchased ahead of you. Horse poop business practice. The latest and final straw is I ordered vinyl tint which they sent me the wrong size too small. I ask for RMA just want to return it since they shipped it out. Then when ask again they want a video or photo. Mark your family business sucks. Try hiring a professional and pay them their worth. I had my parts installed by amateurs and he had the audacity to charge me for labor when their sales person told me before I came down that because I am VIP labor is waived. Later when I questioned they say its only for carbon fiber parts and not for things like lights. Guess what its also took them 4 hrs, I could have done it within the hour. I know they have popular parts but I would avoid them if you can. At the very least confirm the parts in stock. Confirm everything. Just a lousy business practice. RPM is only good because they seem to have a lot of DIY videos. Get the part somewhere else cheaper and just watch their videos. That what I tell my guys.

Absolutely dreadful customer service. I placed an order on the 20th of February from these people and six weeks later I still don’t have it. They don’t answer emails and from looking at other reviews I can see that I am far from the only person to have had a bad experience with them. I have no idea when I will receive my purchase and I have given up trying to get any sense out of RPM Tesla. I’ll most likely try and get a refund on my card. Do not buy from this company!

Scam. Won’t accept returns even.

We received our parts, unfortunately the main part that we needed to install the covers was missing. After many emails they finally admitted that they had run out of that particular part and promised to send it soon. After months of waiting we never received anything. They said it must have been lost in transit. So not a great experience. We won’t buy from them in the future

Purchased one of their new products for my model Y it was the cargo bay cover for 206.00. After receiving it and attempt to install( mind you no instructions included ) the brackets that are made to hold it in place are made of CHEAP plastic. The dble glue on the reverse sides are poor and thin. After about 30-40 minutes of time to get them on and applying pressure( cause they wouldn’t stick) I was able to put the cover in its place. Well that was just as bad, the slots to hold it are larger than the products ends. The next day while driving I heard a lot of vibration coming from the rear( was no noice prior to this being installed). Got home noticed that 3 of 4 brackets were loose, reapplied them again and 20 minutes later the pulled away from the car molded piece that the were supposed to stick to. Just to say prior to install I cleaned the siding with alcohol like mentioned BUT they did not send the any adhesive promoter that they show using in video. So I tried to call mark and Alexis and of course no returned calls so sent an email and about 2 weeks later they told me to buy more dble sided tape and apply it. Wow. So tried that no luck so sent another email asking for my money back ( on had the product for a month) 2 weeks later email from Alexis stated this product can not be returned; hum they advertise no hassle return policy So long run DONT BUY ANYTHIMG FROM THIS COMPANY, poor,poor, poor customer service, lack of standing behind their policy and shipping product , you might not ever get your items. Oh to mentioned if any contact with the owner (mark) he will call you back and belittle you and argue with you and then hangs up on you

These guys are the worst. I'll do everything I can to avoid Amazon but they don't make it easy. RPM claims expedited handling on orders over $200...not that I can tell! Four weeks later and still waiting on$711 worth of parts they claim they shipped. Of the couple parts I did receive the quality is questionable at best. Update: I ordered off of Amazon and they are EXACTLY the same cheap Chinese crap! Way cheaper on Amazon AND you get fair and fast shipping....not excuses. Save you money

I bought mudflaps from them, their instructions were no good and resulted in a bolt snapping on my car so I tried to return it. Their website falsely claims that there is no restocking fee, but the truth is they would not refund it at all. The only thing they offered me was some store credit, I wanted to ship the product back for a refund. These people would rather not let me ship back a $30 product for a refund, than have just a basic concept of customer service. These people are shady, don’t trust buying from them.

Do not fall into this trap… I ordered a spoiler for my Tesla model 3 over 2 months ago now and have still not seen it. It’s quite obvious what they’re doing… Taking peoples money and not delivering the goods - 2 months in I’ve been told by their customer service to be patient!!! Well originally an in stock item turned into a back order item as soon as I purchased it. So 6 weeks ago it was apparently sent out, then they leave me dealing with USPS - The plot thickens… With this cowboy setup you can’t get through to them, I’ve called them in the US from the UK to be told there is a 48 minute to 1 hour 12 minute wait time on the line. They do not respond to emails and you can’t speak to anybody. I’ve now resorted to the fact I’ll never see this spoiler….. Do not order from RPM TESLA, they take your money and when you finally get an email back from them they say to be patient and that they can’t speak to USPS because they are not party to the delivery (well you originally sent it out so you must be) I will never order anything overseas again my whole life, this has been the worst, most frustrating experience I have ever had… Thanks for nothing. 0 stars would be more applicable… USPS also has an awful rating from people like me left waiting and waiting and waiting… This will eventually backfire on you, thieving peoples money…