Royalton ResortsReviews of royaltonresorts.com

Purchased a timeshare and they ripped us off big time. They did not do what they promised and the site that they gave us to book was not the sight they presented in the presentation. Do not purchase from these people. They tell you that you cannot use the timeshare for 30-60 days and this is outside of the cancellation period, they took double of what they should have been taking out of my account, they are rude and nasty and do not answer calls or emails, the list goes on. Very bad experience and I will not recommend them.

Stayed at Royalton St.Lucia. From June 24th -July 1, 2025. It was God AWFUL. Was not provided anything we paid for on the trip. Do not waste your time or money. The worse stay ever. No customer service. No one cared to make anything right. No power in room. No AC and they kept saying no other room’s available. Elevator was out. No reservations to eat at the restaurants were honored. No of the amenities were provided as a diamond club member. I HATE THEM.

A True Review of Royalton Splash – Cancun Check In and Check Out Ensure that you are queuing in the correct lane otherwise you will be the last person to be served. There is no clear distinction between check -in and out queues at the reception and staff is pretending they’re busy and can’t see you – they’re oblivious to the fact you’re travelling with kids and been first in line. If you’re being billed for additional services to your hotel room, cross check your bill and ensure you have written confirmation of any ad-on’s as hotel will bill you for good and services you never received or inflate the one you have. That said the coach pick up will not take you onboard unless you have written confirmation – a ticket confirming check-out. Restaurants Hotel have number of restaurants you can pre-book for dining 2 days in advance. The authenticity of the cuisine served in each is questionable. You may be better off in the buffet dining area which offers variety of different foods; the service and table attentiveness is very good. Bars Serve number of alcoholic drinks although soft drinks selection is very poor. The pool bar’s run-out of clean glasses very often so is good to have your own top up cup. Staff Combination of all - attentive and not so much so; there is a vide expectation to tip, so if you want a good service have bunch of $1 in your pocket. On that note, staff is counting their tips in front of you very often especially in the bar and coffee shop area. IMPORTANT – BE AWARE OF MISS-SELING There are a bunch of random hotel representatives in the lobby area who will offer you upgrading to so called ‘Diamond Club’. Be aware as what they’re selling you doesn’t really exist and only sounds good. They will promise you butler services, access to VIP areas with better choice of alcohol and food selection as well access to variety of hotels worldwide and discounted flights – they’ll even give you free 7-day stay in your next holiday destination. This is all lies – food in VIP area is the same as in the ordinary buffet in fact Diamond Club breakfast area has fewer selection of food than the main restaurant but expectation for tipping higher. There are better choices of alcohol in Diamond Club but if mixing with soft drinks is more diluted. The access to range of hotels as per advertise is overinflated and you will benefit from them only if signing up for a 10-year membership – do your numbers in such a long membership you have already paid for it 3 times plus. The discounted flights only work if you are coming from North America which have favourable flight prices regardless of you being part of the scheme. What nobody is telling you is that you have 5-days cooling off period and you’ll lose your deposit if cancelled regardless of it being within cancellation period. The deposit is being charged in two set of payments for that reason, as so-called administrative fees are part of it and are no refundable “no matter what”. In fact, you may end up with outstanding bill to pay as they will charge you $150 per person per day for being part of Diamond Club. On that note, when cancelling you will be made to sign agreement of not disclosure; you’re not allowed to speak to anyone about your experience with the Diamond Club, especially the media, write negative feedback or claim anything with your bank. Failure of adhering to it will result with you being responsible for paying FULL outstanding amount on the package you have selected (thousands of $$$) and prosecuted. PLEASE google search DIAMOND CLUB or PRIME membership Royalton Hotels and read it before signing anything – this is an ongoing SCAM many have fallen victims of. HOTEL The hotel is claiming to be 3-years old but not sure how true that is, as is looking tired in places and this understatement. The overall facilities are great especially when related with keeping kids occupied – Royalton has the best Kids Club I have seen, and been around the block few times, pools, slides, lazy river, gym, football and basketball court - can’t fault any of it. ENTRETAIMENT There is something to do – see every night, for all ages. You’ll have movie night, magician night, karaoke, white disco, Mexican night and more, but if you’re staying for more than 7-nights the entertainment is repeated so you’ll see twice the same thing. The pool activities are good too, different pool has own activities and these are changing daily.

Contracted Cyclospora whilst at Royalton Splash cancun, which is bacterial infection caused by water contaminated with Faeces...... AVOID AT ALL COSTS

Second royalton I’ve been to, first in Grenada, now royalton riviera splash Cancun rooms good food mediocre, but you won’t starve, but trying to get served for drinks at any bar is a nightmare, unless you are an American!!!!! Vowed I’d never go to a royalton again after Grenada, but gave it the benefit of the doubt, but will never book another one ever again, been all over the world and stayed in RIU hotels, much better class of service, they don’t care if your American or any other nationality, don’t bother visiting this hotel, we had dirty cups at breakfast two days in a row , had to ask more than once for high chair every day , they sit you at a table then you have to ask for tea etc several times daily . Worst experience ever for lots of expense , gave one star because I had to, went for my daughters special birthday, wish I’d picked a different hotel. At breakfast today was horrendous,every day required a high chair for my 1 year old grandson, always have to ask several times , my son in law had to feed him in his arms , asked 4 different people for the chair, eventually complained to a manager, he disappeared, waited another couple of minutes, then 3 different people arrived and we ended up with 4 high chairs the second chair was placed at the side of the one my grandson was eventually sitting in the server just left it and walked away, my daughter had to move it because it was in the way, they were sniggering as they walked away absolutely disgusting service, hotel not bad , but the staff, especially Jonathan in the buffet restaurant and Beatriz at the dips pool bar are rude and unaccomadating ,in every aspect of the hotel none of them were a pleasure to be around , and it seemed we were a burden, they were stood laughing when we complained about the chair, will never stay at a royalton ever again , it’s the 2nd one and definitely the last…….. Don’t waste your money

Stayed at the royalton st lucia from 9th may to 19th may this year, was dissapointing as this hotel was not a 5* it was run down in certain areas, on arrival double booked didn't have my room ready took nearly 2 hours to find a temporary room which was inconvenient. The staff weren't very friendly, the service was bad. The food wasn't great nor in the so called top reastaunts, the sun loungers were grubby. Waited over half hour to get served at any bars. Overall was way over priced wouldn't return.

I stayed at the Royalton Autograph Hotel in St Lucia from 29th April to 13th May 2025, booked through TUI, and I feel compelled to share how disappointed I am. Despite being advertised as a five-star resort, the experience fell far below that standard. After eight days in our junior suite, damp patches began appearing on the walls. Everything—including the bedding—became damp to the touch, and a musty smell worsened daily. My partner and I are both asthmatic, and the conditions were genuinely unhealthy. Shockingly, we returned to our room one afternoon to find two men and a maintenance manager inside painting over the walls—clearly an attempt to cover up the issue, which they were already aware of. A friend staying at the same resort had a similar issue from day one and had to be moved three times. By the time the damp became unbearable in our room, I simply couldn’t face the stress of moving. Other major letdowns: No tea available at breakfast No beer at the bar Many cocktails were unavailable due to missing ingredients Room service was unreliable (only came 2 out of 4 requests) Food was consistently below average in taste and variety That said, I want to give credit to our cleaner, Rufina, who was the one bright spot during our stay. She went out of her way to make our room welcoming and left kind messages daily, which we really appreciated. For the price we paid, we expected a true five-star experience—not three-star service with major maintenance and food issues. I will be contacting TUI directly to seek compensation and hope others are aware before booking.

I am a long-time Marriott customer who has booked conventions, workshops, and large events that generate hundreds of thousands of dollars annually for this brand. I booked a solo trip to Royalton CHIC Punta Cana — my first international trip — to celebrate earning my master’s degree. Instead, I left emotionally drained, disrespected, and traumatized by an experience that exposed this resort’s utter lack of hospitality, racial bias, and complete failure of accountability — not just by the property, but by Marriott International itself. My Stay: A Disaster from Check-In to Check-Out Room Bait & Switch: I paid for a luxury king room and was silently downgraded to a double-bed standard room with mold, mildew, and a broken thermostat. No one told me. No manager addressed me. I only found out the next day — when I had to beg for answers. I was then left without a room for most of the day during the switch. No refund. No apology. Just silence. Appalling Conditions: Both rooms had maintenance issues — leaking ceilings, non-working outlets, USB ports, cold mini-fridges, and faulty TVs. I reported every issue. Most were ignored. This is what they call a 5-star experience? Towel Request Saga: I waited over 7 hours for towels and washcloths. Multiple requests — in person and via phone — were ignored. I was offered wine and strawberries instead (seriously?), but not basic hygiene items. When towels finally came, they were silently tossed in a bag on my door — while the white guests next to me received personal delivery with a knock. The message was clear. Racially Charged Neglect: As one of the few Black American guests, I was consistently ignored or treated coldly by staff — especially compared to how lighter-skinned guests were catered to. I was skipped over at restaurants, denied poolside service, and glared at by staff in the gift shop. I was made to feel like a problem for existing. Food? Unacceptable: Nearly every meal was inedible. Cold, bland, and poorly cooked. I lost weight during my trip because I couldn’t eat. Room service messed up every order. Restaurants served undercooked pizza, overcooked pasta, and even water that was visibly green. No joke. Zero Communication: Closures weren’t announced. App was outdated. Locations were wrong. I had to chase staff for basic information. Every request felt like a burden to them. No Privacy or Safety: Despite placing a “Do Not Disturb” sign on my door, housekeeping touched my personal items without permission. When I asked not to be disturbed, they used that as an excuse to deny me towels. Yet, oddly, they still knocked to offer wine and strawberries — proving their excuses were bogus. After the Trip: Even Worse Since December 2024, I requested to speak with a manager multiple times. I contacted Marriott International, who did nothing but refer me back to the same resort that abused my trust. I was told only the property could respond to compensation requests — a cowardly abdication of responsibility. It took until APRIL 2025 for me to finally speak with someone — Yenifer Astacio (and her minion, Kenverly Cuevas) — who lacked any compassion and instead made excuses for the disgusting behavior of her staff. No accountability. No empathy. No resolution. Just more gaslighting and scripted responses. And what did Marriott think my pain, stress, and degradation were worth? 5,000 Bonvoy points. That's less than the value of a 1-night stay at a budget hotel. Absolutely insulting. Final Thoughts: Don’t Do It I left this resort heartbroken. My celebration was ruined. My body and spirit were exhausted. And Marriott has lost a loyal customer for life. I will never book another personal or professional event with this brand again. To Black travelers, solo travelers, and those expecting dignity, do NOT stay here. You deserve better. To Marriott: You’ve lost my business, my trust, and my voice. And I will make sure others hear it loud and clear. Your bigotry and indecency will not prosper.