Royale ponytailsReviews of royaleponytails.com

I’ve ordered from this brand once before and so has my sister communication and delivery was so smooth and we loved the products!!. But idk what’s happened because I ordered on the 27th of March my package got lost or sent back I then waited and still nothing I then email in April and they say they’ll send me a replacement to my cousins house it didn’t come but Ironically my other delivery’s I sent there which were also Royal Mail came. From April to now I’ve been emailing every few weeks asking for an update and i had I kid you not radio silence. It took me dm’ing commenting under posts on Instagram to get their attention. They finally reached out told me they’re investigating I should wait they will come back on Tuesday. Guess what? Didn’t hear anything till Wednesday or Thursday and that was that they can’t do anything. Finally today after I asked for updates and said I’d like a refund they cancelled my order. All I want to say is that I like this brand and their products and I want to support them but what I’ve experienced customer service wise waiting for them to email me back after months or answer my dm’s but they’re posting their replies to other dm’s sent around the same time is a joke. They need to work on their relationship with delivery services, customer communication skills and in general better organisation.

I purchased the Braid-Out set, and it smelled strongly of urine when I opened it. I contacted the company right after Easter and again after that, but still no response. Their returns policy is a joke—they don't accept returns or offer refunds, so if the product is bad, you're just stuck with it and they keep your money. It has been an extremely frustrating experience, I'm appalled by the complete lack of customer service and how the company is willing to 'ghost' or ignore customers who raise issues. Feedback can be an incredibly powerful tool, but it depends on how you choose to use it.