Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
457 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Routine Wellness is listed under Hair Care & Styling.
Routine Wellness (routinecos.com) has 457 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
457 approved reviews, newest moderated first
Love these products! My hair had started to thin and hair was everywhere. On my clothes, in my hairbrush, on my pillow even in my food and I was frantic! Since I found Routine there's been such a difference! I'm 70 and I thought it was just my age but this shampoo and conditioner proved that wrong!
By Betty
Did not work for my thin curly hair. Continuously had tiny knots at the ends. Paid to have my water tested to see if that was the issue. Nope. I need to pay out of pocket to return it as I am in Canada. Not worth it really as who knows what will happen at the border.
By S C.
I love how this product leaves my hair so shiny healthy and not weighed down and for a bonus the smells are just out of this world an excellent product you have here, keep making more of this stuff thank you so much!
By Jenny Singer E.
I bought this for my daughter she has graves and loses her hair. When she used it for the first time she said her whole office said her hair smelled so good. They thought it was a perfume she was wearing lol
By DC
Three years ago my hair starting thinning very quickly and my scalp became sore and itchy! This shampoo has been a lifesaver. I’ve tried lots of different brands but this one is the only one to have cleared my symptoms. My scalp is now healthy no flaking or soreness. 100% recommend.
By Lesley
I love love, love the shampoo. I was getting handfuls of hair every time I took a shower and washed it. I was feeling desperate! I ordered the original routine shampoo and conditioner because that’s all that was available at that time. I am so glad that I did! It has cut down my hair falling out by 80%! One time when I didn’t have any with me, I used something else for one or two weeks. My hair started falling out again. Went right back to the routine shampoo and conditioner! Also, when my daughter comes to visit, she always uses my shampoo and conditioner. Now she is going to buy it for herself, even though her hair is not falling out. She just loves how it makes her hair feel!
By Kathleen B.
I would give them no stars if I could! I ordered a one off order of shampoo but they changed it to a subscription! This should be made illegal as I do not want them taking money out of my account every 3 months for shampoo I might not even like! Have now heard from them and they have said they are going to refund my money and cancel subscription, once they have done this i will remove this review.
By Christine P.
Response from Routine Wellness· Oct 12, 2026
Hi Christine, We're sorry to hear about your frustration. We want to clarify that our subscription is entirely optional, and you have the option to purchase a one time order rather than a subscription if you prefer. If you do subscribe, the terms are clearly disclosed at multiple points throughout the purchasing process, including on the cart page, checkout page, and in your order confirmation email. We also make it easy for customers to manage or cancel their subscriptions online at any time, without needing to contact customer service. We've requested additional information about your order so we can look into your specific situation and help resolve any concerns. We take customer satisfaction seriously and would appreciate the opportunity to make things right.
I am loving this shampoo and conditioner. As a cancer patient and having been bald for 6 months, my hair has finally started growing back, so I wanted to try something that would feed my hair with goodness. After a lot of research I decided to try routine, and I am thrilled with the results so far. My hair is literally squeaky clean, only ever heard the squeakiness in a hairdressers, and the conditioner is absolutely fabulous. What can I say about the smell? People actually comment when I walk past, they can actually smell my hair. The bottles are so big even though I’ve subscribed, for the savings, I’ve had to stall some deliveries as I’m still using my first bottles and have no more room. I felt guilty about stalling, but I’ve got 4 bottles at the moment and they last so well. Excellent product and I have told others !
By Susan L.
