Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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371 reviews
RoundPoint Mortgage Servicing LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.We take great pride in our top workplace designations and the work we do in support of our communities.NMLS ID # 18188RoundPoint supports Equal Housing OpportunityFor additional information, please visit: nmlsconsumeraccess.org
RoundPoint Mortgage Servicing LLC (roundpointmortgage.com) has 371 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
371 approved reviews, newest moderated first
The representative I spoke with was exceptionally informative and helpful. She went above and beyond to make sure that I knew all the details of my new mortgage agreement and confirmed in real time that I was setting up my account correctly. Please contact whomever can give her a pay raise and see that it is granted!
By Katherine C.
Alex's was super helpful. Very thankful that the whole transition went so smoothly.
By Tamara E.
She was very professional, and she helped me with everything I needed
By Melody H.
Both Tasha and Chris were very nice to me. I had to call and request another extension so I don’t lose my home and everything that I have after my husband passed, me losing my job due to the pandemic with the rates going up, losing my husband’s income, losing my unemployment benefits, my metal building catching on fire and had to rebuild and trying to sell my house. I desperately need this extension to give me more time to sell my house so I can pay my loan off.Please 🙏🙏
By Candace F.
Alex was very thorough and wonderful to work with!
By Jennifer H.
My experience was 5 stars due to the great customer service I received from Alex. He gave me the guidance I needed to access my account, which allowed me to make my payment - which makes everyone happy!! Have a great day and keep up the good work!
By Trish
When i finally was able to speak to Alex he did a fantastic job. But it was remarkably difficult to speak to a live person. Very frustrating getting through but glad i spoke with Alex when i finally did. He did a great job
By JM
The person I spoke with took the time to understand my issue and work to resolve it. She stayed on the phone with me since I've had connectivity issues when put on hold previously. She told me the action steps she was taking to actually help resolve my issue in a timely manner. Her service stands in stark contrast to many of the people I've spoken with at RoundPoint previously who did not try to listen, understand my issue, or help me resolve it. Highest marks to this person.
By Jonathan D.
