RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

I have only been with them for a few months, but they have been super understanding and are working with me after I came up short one month after an unexpected home repair. They are not allowed to leave voice mails, so you have to pick up the 877 number when they call. Good people.

If you look up the word ‘Crook’ in the dictionary the Roundpoint Mortgage logo will be right next to it. Due to what you’ll read below I have now been forced to enlist both the assistance of the Attorney General’s office and the Bank Commissioner as I will need help sorting through the massive mess this company has caused me. I received my monthly statement and to my surprise saw my monthly mortgage payment had been raised due to taxes and I had incurred a late fee as well, even though my bank payment had gone through without issue. When I called Roundpoint I was told by a less than cheerful or helpful woman named Michelle that they had sent a letter to me in September and by law that’s all they were obligated to do. I explained I never received the letter and asked why I wasn’t contacted via phone or email. Michelle once again stated they sent the one letter by mail, and also they didn’t have a phone number on file so they couldn’t call me. (I later confirmed with the previous mortgage company Roundpoint bought my mortgage from that my phone numbers were in fact included). After quite a bit of attitude from Michelle and her somehow trying to claim this was a personal attack, she reluctantly gave me a generic email address to send a dispute to as she told me there was nothing they could do to help fix the damage they had done to my credit score or fixing my “delinquent account”. In reality, Roundpoint simply could have taken the little over $50 up charge from my escrow to cover the change in my mortgage instead of causing so much damage to my credit and causing such a hassle. I called back to try and speak to a manager to see if we could straighten this out, but instead I was greeted by someone less friendly than Michelle-someone named Tiffany who instead of trying to help became defensive when I politely asked to speak to a manager. The manager had just left for lunch and to my knowledge is still on lunch as I still have not received a call back. I explained to Tiffany it was urgent as I wanted to make sure I didn’t incur any other fees but I don’t know if the message was clear as she hung up on me. I tried to call back 2.5 hours later, requesting another call back and have yet to receive one. This company is AWFUL. They’re crooks trying to bully clients around. They lie through their teeth and when they say “we are here to help, really we are” it couldn’t be the farthest thing from the truth. If you’re looking for the worst customer service, mortgage management and to be ignored, then you’ve come to the right place, otherwise-RUN!

Mortgage was paid off, but autopay still hit. Was promised a refund in 20 days. Still no refund. Customer service line won't connect me to a live person since it says loan is paid in full. Replied they would reach out. But no contact from them yet. Continuing their unethical business practices.

I own 4 different mortgages for my properties, Roundpoint is by far the worst company I've ever had the pleasure of working with. Every time I call in to resolve my issue, I get a different person of attitude with different notes on my account and a different answer. Unorganized and problematic. Heed this warning, avoid this company!

Update - still waiting for that outreach - all have rcvd from Roundpoint since the promise of outreach is a marketing email about their new logo. ~~~~ Avoid if possible. They make the smallest of things like adjust an ACH date or amount a monumental task. I should not have to fill out forms and fax another voided check when all I want to do is adjust the date. I also should be able to click a button and cancel my ACH if I decide I want or need to mail a check. Its 2024, almost 2025, figure it out.

I took am not happy with Roundpoint Mortgage. I don not have them by choice, they bought out my previous mortgage. I'm very good with math and figuring things out, however instead of my payment going down about $20 it is going up $10. I would up paying more into escrow for the past year and figuring it was caught up. We have our house on the market, hopefully it will sell soon. I will never have this company again.

Roundpoint has been completely incompetent in working to provide me with the funds my insurance companies have provide to me for insurance claims. I have been interacting with their team for more than 4 months now to release only 40k in funds to me to pay my contractors for the repair of my home after hurricane. The work is complete. Their customer service in insurance claims is incompetent. I get different answers every time I call. They refuse to allow to speak to a supervisor or someone on the escalation team they told me that someone would be in touch within 24-48hrs. Once the someone has made a decision about a problem related to the claim, no one reaches out to me. Instead, I am expected to call in, only to find out that there is another problem, and no adequate explanation for how to resolve it. I did not choose this company for my mortgage servicing. My loan was bought out. Avoid this company like the plague and if they acquire your loan refinance ASAP and RUN !!!!

I wish I could give a zero. I think Jesse James and Clyde Barrow runs this company. They have drained my escrow account, and have not told me where my money has gone. Yet they have charged me for an insurance policy by the Penguin, and won’t produce that policy. Absolutely the worst company I’ve ever dealt with.