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⭐☆☆ ☆ ☆ Monday 2/09/2026 UPDATE STILL waiting for Nova to contact me. Very disappointed. Monday 2/02/2026 UPDATE STILL WAITING FOR NOVA TO CONTACT ME. Monday 1/26/26 UPDATE I sent you an email as requested but never heard back from you, Nova. I really enjoy the product itself and have continued ordering because it works well for me. Unfortunately, my experience with customer service has been very disappointing — not once, but twice. After the first issue, I sent an email explaining what happened and never received a response. I also checked my spam folder to be sure it wasn’t missed. Because of these experiences, I almost stopped ordering altogether. The product is good, but the customer service does not reflect its quality.
By Sylwia
Response from roundhouseprovisions.com· Jan 21, 2026
Hello Sylwia. My name is Nova, I am with Roundhouse Provisions. I deeply apologize for any inconvenience you have experienced. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.



