RoomrsReviews of roomrs.co

Response from Roomrs· Jun 12, 2026

Thank you for such a thoughtful review! Eliminating the logistical headaches of furniture and utility setup is exactly what we built Roomrs around, so it's great to hear that came through during your move. A smooth digital onboarding process and prompt responses to maintenance and admin questions are standards we hold the team to consistently, and we appreciate you calling that out. Thanks, The Roomrs Team

Response from Roomrs· May 12, 2026

Hello Carla, Appreciate you taking the time to share this! Moving to NYC is no small thing, so it means a lot to hear the process felt manageable from start to finish. Glad the apartment lived up to the listing too — and thanks for the recommendation. Thanks, The Roomrs Team

Response from Roomrs· May 12, 2026

Hello Wyatt, Thanks so much for sharing this! Moving to NYC can feel like a lot, so we're happy the process felt quick and easy on your end. Glad the communication helped you land in the right apartment too. Thanks, The Roomrs Team

Response from Roomrs· May 12, 2026

Hello Patrik, Thank you for sharing this. A seamless move paired with great roommates is exactly the experience we aim to deliver, and we're glad the room met expectations as advertised. Flexibility for short-term stays is something we've invested a great deal in, and we'd be glad to welcome you back whenever your next stay comes up. Take care, The Roomrs Team

Response from Roomrs· May 12, 2026

Hi Raymond, We’re sorry to hear that you feel this way, and we’d like to clarify the situation for accuracy and transparency. The stationary glass panel in your room was found cracked during your tenancy and was reported by you while you were still in possession of the unit. As outlined in the lease you signed, tenants are responsible for damage that occurs inside their private room during their stay. After receiving your report, a maintenance team conducted a review, and we provided an invoice and statement for the full replacement of the panel. This invoice was shared with you and the balance made clear, and the amount was applied in accordance with the lease agreement. Regarding the security deposit timeline, the deduction explanation were provided, and the refund portion was processed. While there was an initial processing error with the bank details you provided, this was corrected promptly once brought to our attention, and the $750 refund was successfully reissued. We understand that you disagree with the damage assessment, and you’re fully entitled to pursue any channels you feel appropriate. We respect that. We’re sorry that your experience didn’t meet your expectations, but we stand by the handling of this matter and the accuracy of the charge based on the lease terms and the documented condition of the room. If you’d like to continue the conversation or review documentation again, we’re happy to speak with you directly. Thanks, The Roomrs Team

Response from Roomrs· May 12, 2026

Hello Christian, Thank you for the thoughtful review and the recommendation. We've put a lot of focus into making support accessible and keeping billing and move-in/move-out as transparent as possible, so it's great to hear those efforts came through. The community side is one of our favorite parts of coliving too — glad you got to connect with interesting people during your stay. Thanks, The Roomrs Team

Response from Roomrs· May 12, 2026

Hello Makaela, Thank you for the kind words! Furnished apartments with modern, move-in-ready setups are a core part of what we offer, and it's great to hear that resonated with you. We hope to have the opportunity to host you again down the line. Wishing you the best, The Roomrs Team

Response from Roomrs· May 12, 2026

Hello Daniel, Thank you for the kind words! We've worked hard to position Roomrs as a strong alternative for short-term furnished stays in NYC, with the flexibility and reliability that traditional options don't always offer. We'd be glad to host you again whenever your next stay comes up. Thanks, The Roomrs Team