Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
56 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Roomongo is an online-travel-agency based in Boulder, Colorado. Focused on lodging, Roomongo is a member-only site offering deeply discounted, below-market rates on hotels. Roomongo also allows you to search for vacation rentals and rooms, so you can easily compare them side-by-side with hotel options. Join now, it's free!
Roomongo (roomongo.com) has 56 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
56 approved reviews, newest moderated first
Awesome service and great price !! Will definitely use again !
By customer
Response from Roomongo· Feb 21, 2025
Thank you for the awesome review! We're definitely looking forward to helping with your upcoming travel adventures.
Found you guys on Reddit under the r/Xcaret subreddit. Someone there (u/Darkside091) knew Patrick, said the company was legit (I wasn't sure). But looked up Roomongo and liked what I saw in the reviews. Gotta give Reddit credit (and u/Darkside091) for getting me to your site. I saw the Roomongo price for my room (which was an upgrade from what I had originally booked with Xcaret) ...it was only $300 more for the entire stay and a much better price than I could get anywhere. I immediately cancelled my original reservation and booked with Roomongo! Seamless experience, intuitive website, and a great deal. Thank you, Patrick and Roomongo!
By KBC
Response from Roomongo· Jan 24, 2025
Thank you so much for giving us a shot and for sharing your experience! Shoutout to Reddit and u/Darkside091 for the love! So glad you snagged an awesome deal and had an easy time booking with us!
Super easy to book with and was by far the cheapest for Xcaret Arte!
By Samantha E.
Response from Roomongo· Jan 24, 2025
Love hearing that booking was a breeze and you got a great deal! Xcaret Arte is amazing, have the best time!
I had the best possible experience with Roomongo and Patrick, their customer support representative! I was initially afraid it might be a scam website, so I spent two days investigating other sites to gather more information. In the end, I decided to go for it since it was a much better deal than all the others. Honestly, it felt too good to be true! At first, my credit card was declined due to the limit, and Patrick sent me an email advising me to contact my bank and wait one more day because they would have a Black Friday discount, allowing me to save even more. He called the hotel and double-checked everything two or three times to ensure everything was in order. When our flight was delayed and we arrived a day late, Patrick contacted the hotel, informed them of the situation, and made sure everything was taken care of. I would definitely recommend their service and will use it again in the future! Thanks Patrick!
By Dejana R.
Response from Roomongo· Jan 24, 2025
Thank you! We’re so glad we could help make everything smooth, from booking to handling the hiccups along the way. Love that you gave us a chance - and saved even more with the Black Friday deal. Can’t wait to help you with your next trip! 😊
Easy booking experience, great rates and love that they double confirmed my booking. Will definitely use them again.
By Jonathan
Response from Roomongo· Jan 24, 2025
Thanks so much! We’re big fans of our double confirmations too - it’s all about making sure everything runs smoothly. Can’t wait to help you book again! 😊
Genuinely incredible customer service - totally unparalleled! I made an error in a pricey booking and got a call from one of the company owners within an hour to correct it promptly (thanks Patrick!). Also, their rates were 25% lower than anything else online for Xcaret Arte - can't wait to go, and I'll absolutely use Roomongo again!
By Maggie, T.
Response from Roomongo· Dec 6, 2024
Wow, thank you for the amazing feedback! We're so glad we could help fix things quickly and that you snagged such a great deal for Xcaret Arte. You're going to love it there! Looking forward to helping you with your next getaway. 😊
Our first time booking with Roomongo for our to Xcaret Hotel Mexico. Patrick was very helpful and knowledgeable. We got such a great deal on this hotel stay. We will be using Roomongo to book our next vacation soon !
By Kaithlyn P.
Response from Roomongo· Dec 6, 2024
Thanks so much for the great review! We're excited you scored an amazing deal at Xcaret Mexico using Roomongo. We can’t wait to help with your next adventure!
Such an easy website to navigate.
By Larry G.
Response from Roomongo· Nov 19, 2024
We're always working to make the site as quick and easy as possible, so this is great to hear. Thank you!
