My wife’s account has been blocked even…
My wife’s account has been blocked even though she purchased a $50 package and also received a $50 bonus. She has already applied for a refund, but we don’t know when it will be processed. We also ran some campaigns, but most of them were rejected with reasons like abuse and allegations, which we do not understand. They are also saying that we are using multiple accounts and that only one account is allowed. However, in our family, we all use the same computer. It is not possible for us to arrange separate systems for everyone. We request advertisers to think carefully before creating or blocking accounts. Please review our case again and guide us properly.
By Faizan A.
Response from RollerAds· Jan 12, 2026
Hello, Faizan! We have thoroughly reviewed your case and can provide the following clarification. The blocking of the account and the rejection of your campaigns were not arbitrary decisions. Our moderation team manually reviews each campaign to ensure compliance with our platform's Quality Guidelines. During this review, our team identified content classified as phishing, which is strictly prohibited according to our rules. Furthermore, a separate and critical violation was confirmed by our security systems. The account was terminated for a clear breach of our Terms and Conditions, specifically section 4.1.7, which you agreed to upon registration. This policy prohibits creating or maintaining multiple accounts, and our systems detected significant activity in violation of this rule. Therefore, the actions taken were due to repeated violations of core platform policies designed to ensure safety and fairness for all users. Thank you for your understanding!