Roll RoadReviews of roll-road.com

Excellent e-bike (2-person seat + cargo trunk) with heavy duty frame and a motor with a lot of power. Assembly was easy even for novice and customer support very responsive in case of doubts. I ordered a second charger and the foot pegs to make the experience complete. My first e-bike in this category and so far I’m extremely happy.

My experience with Roll Road has been nothing but easy and positive. Customer service has been top notch and really responsive. From ordering to shipment they have been in contact with me. It took less than week to recieve my ebike, was so surprised! Nice solid frame to, i am very happy with my purchase. Have not had to worry about a thing. Thanks so much to Roll road customer service, i will definitely recommend you guys to others.

My wife and I recently received our Roll Road Shark 3 e-bike and are incredibly happy. The shipping was fast and things were in good condition. Putting the bike together was easy with the helpful tutorial videos easily found online. The bike is fast, sturdy, and beautiful looking. Lastly the customer service has been reliable, helpful, and friendly. We are extremely pleased with our purchase and would recommend this bike or the company to anyone interested in purchasing an e-bike.

Prompt reply and warranty service, the market is saturated w ebikes right now so this is a refreshing surprise. I hadn't heard of Roll Road but you'll probably see a lot more on them. The biggest advantage is the pure torque ir has.. I weight 175 and it pulls me right up very steep hills so fast I can barely hang on. My only complaint is I get no peace bc people literally ask about it everywhere I go! 10 out of 10.

So first off, Lily does an excellent job with following up and making sure customers are satisfied with their purchase, ebike community needs more like you for sure 👍. They do a GREAT job packaging, double wall corrugated box with all the foam....thank you! I say this because I have purchased a few ebikes and dealt with other companies and roll road (Lily) has done an exceptional job with customer service! I purchased the emma 4.0 and it exceeds my expectations, the quality, style and performance of this bike is what you want from an ebike. Utility,or you just want to explore, to out right performance is top notch. Yes it is alittle heavy but that makes your ride experience solid and makes you feel in total control over bumps in the road and trail experience. Plus is it comes with the rear rack which is a necessity, my other experiences I've had to buy separately. Duel 20 amp batteries, no range anxiety for the price of this bike is exceptional! Scout tires, super cushy seat, heat damper on the brakes, blinkers, horn, bright head and tail lights, I dont see where they cut any corners. If your thinking about buying one, I highly recommend it!

Had an issue with the Emma 3.0 powering off after about 20 minutes of riding. Worked with the team at Roll Road and they diagnosed it was a battery issue in both batteries. They recommended new batteries which they covered the cost of (minus shipping fees). The batteries were manufactured and shipped in record time. The only issue I had was the delay the batteries had in Customs (which is not controlled obviously by RR). The RR team stuck with it and provided updates when they had them and once the batteries arrived they worked a charm! I rode for 30 km on my first ride with the new batteries and no issues! Thanks to the folks at RR for following through as well as honouring their warranty for the old batteries. I would highly recommend both the Emma 3.0 and Roll Road customer service.

They very attentive, try to help the best they can

We have enjoyed riding the Roll Road Leon e-bike. We are impressed with the responsiveness of the Roll Road company and how dedicated they are to assisting and supporting their e-bikes. Their e-bikes are super high quality, and have excellent customer service