Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
95 reviews
ROENSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For decades, ROEN’s master jewelers have crafted for the world’s most selective houses and clients; today we bring that expertise directly to you. We specialize in timeless, intuitive engagement rings and fine jewelry with a modern sensibility, crafted to last a lifetime. Guided by our ethos of design, quality, and sustainability, every ROEN piece is made in New York, Los Angeles, and Italy by dedicated master jewelers using responsibly sourced metals and diamonds. We never mass-produce, choosing instead to create to order—allowing for sustainable practices, meaningful customizations, and jewels aligned with your vision. Whether with ethically sourced natural diamonds or top-tier lab-grown, our commitment is to luxury without compromise. Our dream is to be your personal jeweler for life.
ROEN (roen.nyc) has 95 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 90 reviews with 5 stars · Clear filters
Very lucky I found ROEN! Spent a couple months doing research for our engagement ring, so it felt a bit overwhelming with all the options out there. Ultimately chose ROEN for the price and service and they over delivered on both :)
By Samir F.
The best around! Seamless process!
By Jack C.
I ordered a pair of 18K gold hoop earrings for my daughter on Black Friday for Christmas. They arrived on time, beautifully packaged, and with supreme quality. She was very pleased. The online ordering process was very user-friendly, and I am very satisfied!
By Satisfied C.
I had purchased the Astrid tennis bracelet to start off and was OBSESSED with how the roen team handled everything. There was a little issue with the clamp, but after messaging sherry they had me send it back to get it fixed and the bracelet is PERFECT. I was so happy with the craftsmanship and the customer service provided with my concern I went on to buy the Astrid earrings, LOVED it as well and ended up buying some more for my family members. Everytime I raised a concern with the team members, they were so kind and so helpful and they got it handled quickly. Needless to say I will be a long time customer and will GLADLY encourage others to shop here as well.
By Melanie T.
I own multiple pieces of jewelry from ROEN and couldn't be more impressed with the quality, design, and customer service. I recently worked with them to design my dream engagement ring and I love how patient, engaged, and detailed the team was throughout the entire process. I went to my appointment undecided on a few aspects of my ring design and their knowledgable team was able to make the perfect recommendations for me. My fiance and I are ecstatic with how the ring turned out!
By Steph H.
ROEN has amazing customer service. When there was a problem with my original order. Sherrie was very understanding and communicated well every time I had a question.
By Angelica
Received my diamond studs within days. Beautiful quality and packaging. I've been wearing them every day. Will purchase again in the future.
By Meghan M.
Great Customer Service and beautiful pieces. You can tell the owner took the time to personally curate each piece.
By Anna
