Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
95 reviews
ROENSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For decades, ROEN’s master jewelers have crafted for the world’s most selective houses and clients; today we bring that expertise directly to you. We specialize in timeless, intuitive engagement rings and fine jewelry with a modern sensibility, crafted to last a lifetime. Guided by our ethos of design, quality, and sustainability, every ROEN piece is made in New York, Los Angeles, and Italy by dedicated master jewelers using responsibly sourced metals and diamonds. We never mass-produce, choosing instead to create to order—allowing for sustainable practices, meaningful customizations, and jewels aligned with your vision. Whether with ethically sourced natural diamonds or top-tier lab-grown, our commitment is to luxury without compromise. Our dream is to be your personal jeweler for life.
ROEN (roen.nyc) has 95 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 90 reviews with 5 stars · Clear filters
Loved the experience working with James and the Roen team. They made everything so easy and were extremely patient and understanding. They supported us through the entire process and would highly recommend them to anyone.
By Santiago S.
I loved my experience working with Roen! James was so thoughtful, patient, and insightful, and me and my partner were able to design a beautiful custom engagement ring. We loved being able to see renderings of our design and make tweaks along the way, and the final product is so beautiful! Can’t wait to use them for our wedding bands and other future jewelry.
By Isabel C.
Roen was great to work with. They had a phenomenal design processes, balancing choice and advice really well. We had the pleasure of working with Renee, who guided us through the process. We ended up with a ring we absolutely love.
By Samuel S.
Everything about working with ROEN was nothing but excellent. Alicia was very prompt on updating me with the entire process of my fiancé’s ring come to life. She was very accommodating and was very easy to work with. Getting an engagement ring can be very stressful, but ROEN and Alicia definitely made it super easy for me. I am so so so thankful for their work - I will definitely be coming back for more products :) Thank you all so much!
By Jun
I always thought I would get my engagement ring from one of the big brands, but I came across Roen on Instagram and was instantly drawn to their craftsmanship. I scheduled a first meeting, and from the very beginning, James and Sherry were incredibly kind, patient, and helpful. I started with just a simple sketch. At first, we decided on an emerald cut, but after trying different shapes together, I realized an oval suited me best. Since I wasn’t familiar with diamond selection, Roen guided me through the process and even showed me different oval diamond ratios to help me find the perfect stone. The entire process felt personal and collaborative — we built this ring together, just like how we’ll be building our home. The final product is absolutely stunning, every bit as beautiful as the big brands, but with so much more meaning and value because it was custom-made. I couldn’t be happier and am beyond grateful to James, Sherry, and the Roen team for bringing my dream ring to life. I can’t wait to create my next anniversary piece with them!
By Cin Nga Ella W.
We went with Roen for our engagement ring and it was fantastic, great to work with. Details and quality was definitely on point, only thing that was lacking was communication in a more timely matter and more forms of communication would’ve been really helpful.
By customer
From start to finish, Shay and the team at Roen were able to help me bring my idea from ideation to reality. She’s super knowledgeable, isn’t afraid to take risk, and made the daunting process of building an engagement ring from scratch one of the best experiences.
By Maddox
Working with Sherry was great! She was super professional and helped me pick out the perfect engagement ring and even helped out with the perfect pug engraving. Can’t wait to work with her again on our wedding bands.
By casey M.
