Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
95 reviews
ROENSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For decades, ROEN’s master jewelers have crafted for the world’s most selective houses and clients; today we bring that expertise directly to you. We specialize in timeless, intuitive engagement rings and fine jewelry with a modern sensibility, crafted to last a lifetime. Guided by our ethos of design, quality, and sustainability, every ROEN piece is made in New York, Los Angeles, and Italy by dedicated master jewelers using responsibly sourced metals and diamonds. We never mass-produce, choosing instead to create to order—allowing for sustainable practices, meaningful customizations, and jewels aligned with your vision. Whether with ethically sourced natural diamonds or top-tier lab-grown, our commitment is to luxury without compromise. Our dream is to be your personal jeweler for life.
ROEN (roen.nyc) has 95 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 90 reviews with 5 stars · Clear filters
I’ve been looking for a pair of earrings for my girlfriend for weeks. Finally found the perfect one with Roen. She loves them, and they look great both in casual and formal settings. Customer service was also excellent. Highly recommend.
By Duke K.
My husband and I purchased both our wedding bands from ROEN. We originally were a little nervous because they don't have a storefront but heard really great things from our friends. I'm so glad we did because their team was so knowledgable and helped us navigate what type of gold and diamonds to get. We ended up with a solid gold 18k band for him and a 18k gold, lab-grown diamond eternity band for myself. You can really feel the quality and there's a weight to each piece.
By Kristin L.
I ordered the gaia mini hoops in 18k gold. The ordering process was seamless, with very communicative customer service. The earrings arrived quickly and are beautiful! They’re the perfect everyday earring. I’m so impressed with the quality and price point of the earrings.
By Ellie Q.
Sherry was a pleasure to work with. She was super helpful and accommodating. The whole design process was enjoyable.
By Cheyenne L.
I purchased my husbands wedding band from here after feeling overwhelmed with options. I thought that making anything custom would be extremely expensive but after comparing to multiple NYC jewelers, ROEN was actually the most affordable AND the quality turned out great. There isn’t much to a simple wedding band which makes the details like the finish so much more important. They also allowed me to do a custom engraving in Chinese which I thought was cool :)
By Michelle L.
So glad I found ROEN. I used to shop from ranges of 14k brands like Mejuri to 18k luxury like Cartier etc for my jewelry, but nothing beats the quality of design and customer service that I've experienced with ROEN. I'm absolutely obsessed with my pieces from their collection and my wishlist from this brand keeps growing. Again great customer service and support and communication on my orders! I can't wait to do bespoke with them one day!
By Julia L.
My fiancé absolutely loves her engagement ring! All of her friends say I did well. Heh heh heh. Top notch quality and service! Look no further! Highly recommend. (:
By Paul L.
Ordered a tennis bracelet for my girlfriend and she absolutely loved it. Really appreciated the high-touch customer service from the Roen team that made the entire process super smooth. Bespoke jewelry is expensive and takes a lot of effort. But the Roen team made it a seamless experience, and the product is definitely top-notch. Will definitely shop with them in the future
By Henry
