Rocky Mountain Ski and BoardReviews of rockymountainskiandboard.com

Stay away from a guy named Joel that will sling patio furniture on the side. He is very difficult to work with. Very set in his ways and not willing to help. He informed me that I ordered the wrong sling for the type of chair that I had but said it would work. He did a horrible job. Now my chairs are loose as if I had the slings for years. This guy is so cut throat. He should have recommended we return the slings for the proper slings. Also let me add, when he arrived to do the job, he was not 100% prepared with equipment and had to re-schedule a second time to complete the job. He would not go get the equipment needed and come back, he complained about the traffic. Let's inconvenience the paying customer so you do not have to deal with traffic. After I called him to complain about his poor work, he said you can pay another $300 plus dollars to get the right slings. Nice guy!

They cancelled my order without telling me why or contacting me about alternate products. Shoddy service.

Could not place order ...site not working properly

I ordered gloves today and received confirmation that order was processed. I then received email that order was cancelled with no explanation. I called main number and received notice to leave message. I don’t know why order was cancelled and can’t even speak to anyone. I guess only option is to leave message and hope someone calls me back. This is unacceptable and unprofessional in 2019. Any explanation would be appreciated.

Tried to order a jacket 3 times online with Rocky Mountain. It kept charging my card and then cancelling off of my card. Tried to call the number on the website several times only to get a recording that says "an voice mail box had not been set up". Seriously? Lastly, I left a message for the "Chat" person about sizing and still haven't received a response back

Rocky Mountain sends me a wrong size ski jacket, Descente women's jacket, $ 600. I ruined my ski trip and I could not return this because of the return policy and lost my money except 20 dollars useless coupon. Because I will not use this shop never again. I found out that Rocky Mountain sent me a wrong size jacket when I arrived in Canada Banff. So I had to buy another ski jacket in Banff and I lost one ski day finding ski apparel shop. I noticed their mistake to Rocky Mountain when I found it in Canada by the messenger but customer service said they don't have any left my size at all whether it's black or white. So I said I will contact later. As I came back, I called customer service. The manager said "You can do nothing about that. Because our return policy is within 30 days." "The only thing I can do is giving you 20 dollar coupon." Return request call was 32 days after. (I ordered this jacket November 28, but it shipped me December 9 just before the ski trip. The delivery took 12 days) I just lost my 600 dollars. Oh, she gave me 20 dollars for my inconvenience. Now, I don't want any return. I just want everyone to knows this company's policy.

Worst experience. Bad customer service. Will never order from this shop again

It took a week to "ship" and it was only after I had contacted them. I have tried to track the item for the past 2 days and it says "Shipping Label Created, USPS awaiting for package". I didn't order a shipping label, I ordered a jacket. I've no idea when or if i am ever going to get this jacket.