Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
495 reviews
RockMerch.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RockMerch is the real deal. Every item we sell is Official and Authentic. Our number one goal is 100% customer satisfaction on each and every transaction.We have become a leading merch site primarily from repeat customers and excellent referrals, which we thank you for! We stand behind each and every order 100 percent so if you feel you have not heard back from us, please check your spam or junk folders and we promise you we have never ignored a single customer! 🤘Working with industry-leading authentic and licensed official merchandise suppliers, we can provide visitors the complete record store experience. Your purchases at RockMerch support the artists. Our vinyl department has tens of thousands of vinyl records, turntables, and vinyl accessories ranging from Rock to EDM to Country to Soundtracks.Our apparel department has a t-shirt, hoodie, bandana or tank top for virtually every band or artist that has made a mark on popular culture. Our apparel comes in all sizes – for babies, kids, men and women, including larger sizes up to 5XL. We have a near-infinite selection of official rock paraphernalia & pop culture merchandise to choose from including posters, games and more.We welcome you to visit us at RockMerch.com and we know you will enjoy our products and excellent customer service. 🤘
RockMerch.com (rockmerch.com) has 495 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 131 reviews with 1 star · Clear filters
Never took so long to receive a shirt. Should of read the numerous horrible reviews before placing my order. Happy Holidays.
By Jeff
Response from RockMerch.com· Dec 9, 2023
Hi Jeff, Yours was a special order just for you, which is why it took a bit longer. It's noted on the product page. Happy Holidays to you as well! RockMerch 🤘
A very poor experience from this company. I placed an order on October 20. Received shipping details on November 1, however, the order has still not arrived. Emailed to ask for more accurate tracking information as I received no updates, and this was supposed to be a gift (I have checked my spam folder - nothing). Unfortunately, still no reply and still no order. I would not recommend this website.
By AK
Response from RockMerch.com· Nov 22, 2023
AK, you can see tracking in your RockMerch account. I won't post it here for privacy reasons. Your order is currently in transit to Australia. It should arrive shortly. Best regards, RockMerch 🤘
I ordered 2 T-shirts on November 3rd. They haven't arrived yet. It November 12th. It said to track the package on ship. I couldn't load the app. I texted the email several times. No response. I called on the phone after 7 minutes no answer. So I am a little worried. I saw good reviews and bad ones. I try again to call on a week day.
By Timothy F.
Response from RockMerch.com· Nov 13, 2023
Hi Timothy, Don't worry at all! Your items were special order and we are producing these just for you which takes just a bit longer. These extra lead times were noted in the descriptions of the items you purchased. Also, please check your spam and junk folders and we have been responding to your e-mails. Thank you for being our customer! RockMerch 🤘
placed an order for two shirts only received one of the two got charged for two, notified customer service and got screwed with no satisfaction. will be a long time before I ever consider placing another order. you can take my email address off of your mailing list.
By John D.
Response from RockMerch.com· Nov 9, 2023
Hi John, Tracking shows that both of your items were delivered. Best regards, RockMerch
I ordered large shirts. After first wash they shrunk so much I can’t wear them. What a ripoff!
By Dusty W.
Response from RockMerch.com· Oct 7, 2023
Hi Dusty, Please give us a chance to make things right for you! We never, ever want our customers to be disappointed! Please contact [email protected] so we can make you a happy customer! 🤘
Never received my order. I've sent 6 emails and no reply.
By Eric M.
Response from RockMerch.com· Oct 4, 2023
Hi Eric, Please check your spam/junk folder as we have replied to all of your emails. Your items were all delivered on August 4th. If you login, you can see tracking and proof of delivery. Best regards, RockMerch
I made 3 purchases. None of them arrived. I have sent emails and made calls. I only received a partial refund and expect a full refund.
By Waldo P.
Response from RockMerch.com· Sep 12, 2023
Hi Waldo, Please check your spam/junk folders regarding the status of your orders as we have been contacting you. Best regards, RockMerch
I never received my order. I wasn’t returned my money and they stopped answering my emails and my phone calls. THIEVES!! I wouldn’t ever do business with them again nor should you. BEWARE!
By Dean G.
Response from RockMerch.com· Sep 12, 2023
Hi Dean, We checked your order and tracking shows it was delivered way back in June. Please login to your RockMerch account to see the tracking number showing delivery. Please also check your spam/junk folders for correspondence from us. Best regards, RockMerch 🤘
