Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
495 reviews
RockMerch.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RockMerch is the real deal. Every item we sell is Official and Authentic. Our number one goal is 100% customer satisfaction on each and every transaction.We have become a leading merch site primarily from repeat customers and excellent referrals, which we thank you for! We stand behind each and every order 100 percent so if you feel you have not heard back from us, please check your spam or junk folders and we promise you we have never ignored a single customer! 🤘Working with industry-leading authentic and licensed official merchandise suppliers, we can provide visitors the complete record store experience. Your purchases at RockMerch support the artists. Our vinyl department has tens of thousands of vinyl records, turntables, and vinyl accessories ranging from Rock to EDM to Country to Soundtracks.Our apparel department has a t-shirt, hoodie, bandana or tank top for virtually every band or artist that has made a mark on popular culture. Our apparel comes in all sizes – for babies, kids, men and women, including larger sizes up to 5XL. We have a near-infinite selection of official rock paraphernalia & pop culture merchandise to choose from including posters, games and more.We welcome you to visit us at RockMerch.com and we know you will enjoy our products and excellent customer service. 🤘
RockMerch.com (rockmerch.com) has 495 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 131 reviews with 1 star · Clear filters
I was under the impression that the shirts would arrive within a few days. When they didn’t, I tried contacting them to at first find out when I could expect the shirts. Nobody got back to me. Then since the shirts were gifts, I got them elsewhere so I no longer wanted them. They did not allow returns.
By Pasquale V.
Response from RockMerch.com· Mar 4, 2024
Thank you for taking the time to review us. We appreciate it! RockMerch 🤘
Very bad service, took a long time to ship and shipping was expensive I ordered something a week before Christmas and it didn’t come till late January
By Wiley Van S.
Response from RockMerch.com· Mar 4, 2024
Thank you for your review. We appreciate all feedback.
I returned two shirts for larger size, didn’t get any credit for a long time so I disputed charge and then a few days later I finally get credit and then email stating credit revoked because I disputed charge. I called my bank and said the company will give me a credit if I canceled dispute which I did. My bank recharged me and reimbursed your company on January 29th. Customer service keeps telling me they didn’t get the money back and my bank showed me a statement stating that they sent money but customer keeps insisting they didn’t get it back. So I’m out two shirts and have to pay a charge on my credit card even though I don’t the merchandise. I wanted to reopen dispute but my bank won’t let me. Very disappointing experience. I’m NOT happy.
By Arlene C.
Response from RockMerch.com· Mar 2, 2024
Hi Arlene, Your bank did approve your request on February 24th and that is why we cannot also issue you the store credit. Please review your bank statement and consider revising this review. Best regards, RockMerch 🤘
Buyer beware !!!The merchandise was cheaply made, and there is no refunds
By Jill
Response from RockMerch.com· Jan 23, 2024
Hi Jill, We’ll gladly make things right! Please just email [email protected] Cheers! RockMerch 🤘
I purchased a single shirt from this company on January 11, 2024 and I haven’t gotten any updates of where it’s at. I’ve tried to reach out to them by their email several times, but no response from them. Might have to legally file something to get my money back.
By Aidan
Response from RockMerch.com· Jan 23, 2024
Hi Aidan, We have been emailing you. Please check your spam or junk folders, You can be certain that we are taking excellent care of your order. RockMerch
Requested a refund on a much too large shirt and they agreed to give store credit. This never happened, though.
By Sarah C.
Response from RockMerch.com· Jan 5, 2024
Hi Sarah, Please verify your junk and spam filters and if you don't see the credit, please contact [email protected]. Best regards. RockMerch
Order took forever and a day to arrive. Well after the event I ordered the stuff for Lousy customer service respond time and an overall lousy experience. I wont be doing business with this place in this lifetime and only in the next one if I end up in hell and they’re the only option to buy stuff!!!!
By Jesse M.
Response from RockMerch.com· Dec 15, 2023
Hi Jesse, Thank you for your review. RockMerch
Placed an order on November 27th. I need the gifts for a Christmas party on the 17th. Still no shipping information. I tried to call and whomever answered the phone could not give me any information. Getting very concerned. I'm not going to deal with the response it's a special order. These shirts are all over the internet. I should have purchased from some where else. VERY UPSETTING!
By Michelle H.
Response from RockMerch.com· Dec 10, 2023
Hi Michelle, Thank you for your review. RockMerch 🤘
