RockMerch.comReviews of rockmerch.com

RockMerch did a great job with my exchange by sending me a store credit. However, the shirt that I exchanged for is bigger than the one I sent back. And the tag inside of the last shirt was removed. So I wonder, did I get the same size or bigger shirt because maybe the smaller size was unavailable?

Let me start by saying I LOVE THE PRODUCTS at Rockmerch, however, I think their ordering system needs a little help. I had ordered from them before with no problem-- but my second time ordering -- I ordered two tank tops, thought I had checked address to make sure they were correct (billing was--so I guess I must've assumed shipping was as well), purchased them and then saw that the shipping address was an old address. We are talking mere minutes here-- I contacted RockMerch and they told me that there was absolutely no way that could correct that error in their system, and that the tops would be sent to the shipping address provided and my only recourse was to wait and see if the tops were returned and only then would I see a refund. I was very disappointed, to say the least. Does this mean I will never order from them again? I probably will-- but this was a tough lesson. Here's the verbiage from the email: "Thank you for contacting the RockMerch Store. Unfortunately we have no way to modify an order after it's submitted on our site - we cannot even change sizes or swap items. Our standard policy for "bad address" returns is to issue store credit for the full amount of the order so you can re-order using the correct address. Once the warehouse reports it has been returned undeliverable we'll issue the store credit and send it to the Email address provided on the order."

One of the shirts is already losing the picture on the front after two hand washing. But the other is fine

I ordered 3 products. Only one has shipped. There are no details about h the rest of my order. I can’t find any status or details about what is happening with the rest of the order.

You take a ridiculous amount of time to ship merchandise.

If I were to base this on the shirt alone it would be 4.5 But there is NO communication. And it took longer than I expected. I honestly gave up and thought I had lost my money, but my husband loved his shirt which is all that mattered 🤷‍♀️

Shirts were as expected but it took nearly a month for them to arrive

The shirt quality was good. Shipping took forever. I live in the same state and received packages ordered from the east coast at the same time way faster than from this vendor. I suspect my order was just sitting for weeks before it was processed. Probably would order again but know in advance it will take a long time to get.