Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
495 reviews
RockMerch.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RockMerch is the real deal. Every item we sell is Official and Authentic. Our number one goal is 100% customer satisfaction on each and every transaction.We have become a leading merch site primarily from repeat customers and excellent referrals, which we thank you for! We stand behind each and every order 100 percent so if you feel you have not heard back from us, please check your spam or junk folders and we promise you we have never ignored a single customer! 🤘Working with industry-leading authentic and licensed official merchandise suppliers, we can provide visitors the complete record store experience. Your purchases at RockMerch support the artists. Our vinyl department has tens of thousands of vinyl records, turntables, and vinyl accessories ranging from Rock to EDM to Country to Soundtracks.Our apparel department has a t-shirt, hoodie, bandana or tank top for virtually every band or artist that has made a mark on popular culture. Our apparel comes in all sizes – for babies, kids, men and women, including larger sizes up to 5XL. We have a near-infinite selection of official rock paraphernalia & pop culture merchandise to choose from including posters, games and more.We welcome you to visit us at RockMerch.com and we know you will enjoy our products and excellent customer service. 🤘
RockMerch.com (rockmerch.com) has 495 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 131 reviews with 1 star · Clear filters
Ordered 3 months ago and still have not received hat or shirt.
By Steven F.
Response from RockMerch.com· Nov 9, 2021
Hi Steven, Our customer service team has updated you. Best regards, Steve Newman, CEO RockMerch
The sizes were way off. I bought XL and the t-shirts I got were like Moo Moos. I contacted RockMerch about it and got no response whatsoever.
By Pete
Response from RockMerch.com· Oct 25, 2021
Hi Pete, Sorry to hear that the sizing did not work out for you. We'd be happy to exchange; no worries. Please check your spam/junk folder since our response is likely there. Also, I'll ask the customer service team to respond again. Best regards, Steve Newman, CEO RockMerch
I never got my tee shirts or my money back. This has never happened to me before on any other site
By JustAnswer C.
Response from RockMerch.com· Oct 8, 2021
Hello Awesome Customer: We researched your order. Our records show that all three of your shirts were successfully delivered in August after you had provided us an address correction. Can you please triple check on your end? If you still have any remaining issues with your order, please contact us at [email protected]. Best regards, RockMerch
I ordered the wrong size shirt and though it took them weeks to ship the order they would not change the size of the shirt. They made it so difficult for the return process that I ended up eating the wrong sized shirt and giving it to one of my kids. I will never order from this place again. Too expensive and to long for shipping. Two thumbs down.
By greg
Response from RockMerch.com· Oct 1, 2021
Hi Greg! We are not happy until 100% of our customers are thrilled with us! Your purchase was a custom order and, as you noted, you ordered the incorrect size and we would have been happy to exchange it for you for another size. Our shipping policy is very generous. We offer free shipping of all orders above $50, even for international shipping. We really would love to have you come back again and buy that shirt that you intended to purchase in the first place. We are sure you will love it and love us! 🤘 Best regards, Steve Newman, CEO RockMerch
Only got half of my order! It took over 4 months for you to actually refund my money for the half of the order that wasnt sent! I had to reach out to you guys numerous times before you guys emailed me back! Great product but not so great customer service
By Dennis
Response from RockMerch.com· Sep 17, 2021
Hi Dennis, We 100% stand behind each and every order which is why we refunded you for the part of the order that you did not receive. We are glad that you really like what you did receive and we hope you give us another chance! Best regards, Steve Newman, CEO RockMerch
Bold move asking for a review. Placed an order, never received shipping notification, item never arrived, had to contact them to see what was up. They never even had the item in their inventory so I got a refund. Terrible, terrible company.
By Jason
Response from RockMerch.com· Sep 17, 2021
Hi Jason, We apologize for your inconvenience and we hope you give us another try! As you noted, we stand behind every order and we refunded you promptly and offered you a discount on a future order to try to make up for this error. We are sorry that you did not experience us at our best. I am certain the next time around will be much better! Best regards, Steve Newman, CEO RockMerch
Well let's see I ordered a motley Crue Jersey from you guys that I thought was gonna be deal But it was a reprinted cheap but one. And in the wrong size. And it was pricey for such a cheap reprint. I couldn't believe I was seeing such cheap material and for the price. Never again will I buy any merchandise from you .
By Robbie S.
Response from RockMerch.com· Aug 26, 2021
Hi Robbie, Thanks for taking the time to review us! We stand behind each and every order and will contact you so we can make things right! Best regards, Steve Newman, CEO RockMerch ---------------------------------------------------------------------------- P.S. We have contacted this customer and resolved this matter for them.
Yes I'm very unhappy. I ordered an item from clearance and got it immediately. But the rest of my order which was what I really wanted!!! never came and 2 mo later cancelled and refunded my money.
By Dianna
Response from RockMerch.com· Aug 14, 2021
Hi Dianna, I sincerely apologize that we could not send you the items that you really wanted. It it our mission that we thrill our customers each and every time they purchase from us. I have asked our customer service team to research why we were unable to completely fill your order. After we figure that out, we'll find a way to make it up to you. We want to be known as the best and most trustworthy location online to buy vinyl records and official rock merch and we stand behind each and every order. Best regards, Steve Newman, CEO RockMerch
