RockMerch.comReviews of rockmerch.com

Response from RockMerch.com· Jul 31, 2022

Hi Theodore, We have been emailing you. Please check your junk folder. The item you purchased is Special Order just for you as noted in the listing, which takes a bit longer but we are sure you will treasure it. Warm regards, RockMerch

Response from RockMerch.com· Jul 12, 2022

Hi Tony, That's super odd and a new one for us! However, we are happy to exchange for you. We want you to be satisfied with your purchase! Best regards, RockMerch 🤘

Response from RockMerch.com· Jul 12, 2022

Hi Tom, Thanks for taking the time to review us! You absolutely Rock! That is super odd about the empty box. We would never ship a box empty so maybe it was not sealed well enough. We did refund you though as you noted and we do stand behind each order. Please try us again. We are sure that all the bad things are behind us! Wouldn't you think? Best regards, RockMerch 🤘

Response from RockMerch.com· Jul 5, 2022

Hi P.A. Thank you for taking the time to review us! We appreciate and consider all feedback. Best regards, RockMerch

Response from RockMerch.com· Jul 5, 2022

Hi Thomas, Thank you for taking the time to review us! We appreciate and consider all feedback. Best regards, RockMerch

Response from RockMerch.com· Jun 5, 2022

Hi Kent, Thanks for the review. Because we know that items can be lost by carriers, we ask simply for the tracking number and we can still issue store credit, even if they lose your shipment. We explain this up front as part of our RMA procedures. If you have the tracking number or can obtain it, please just send it to [email protected]. Since you like the shirt you received, why not come back again? Best regards, RockMerch 🤘

Response from RockMerch.com· May 30, 2022

Hi Jordan, It's very, very rare but that happens and we apologize. You were refunded as soon as we became aware of this issue that was out of our control. We get mostly repeat and referred customers so why not use the coupon we sent you and come on back? Next time will be better! RockMerch 🤘

Response from RockMerch.com· May 18, 2022

Hi James, We just re-sent your order confirmation. Please check your spam or junk folder. Also, sometimes Gmail may be categorizing transactional emails as promotional emails since we have other customers who initially cannot locate our responses as well. Also, your order was a special order and if you look at the timeframes noted on the website, we are still well before the expected arrival date. Let us know if you have any more questions. Best regards, RockMerch