Good and accurate service
Solved my computer issue on time and at a fair price. They even installed some free cleaner software.
By Laurel
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
159 reviews
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RockIT Repairs started in December of 2012 in a small room at the George Washington Executive Center in downtown Fredericksburg. Quickly the demand for our repair services grew and we relocated to the 2,000 square foot facility at 1319 Lafayette Boulevard in March of 2013. We now service over 1000+ customers a month through our current location.
RockIT Repairs (rockitrepairs.com) has 159 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
159 approved reviews, newest moderated first
Solved my computer issue on time and at a fair price. They even installed some free cleaner software.
By Laurel
When I took my ipad in for a new screen, I was expecting for it to take at least a week, but was surprised to learn it would be ready the next day!
By Brenna
We have had good service with great turn around but the repairs are very expensive.
By Trey
Response from RockIT Repairs· Nov 16, 2015
Trey, Thanks for your response. We do offer a low price match and beat guarantee with any local competitor and our prices are generally lower than any local competitor. We cannot compete with online prices as they are much of the time done in bulk and at a home rather than a place of business. If you have any future repairs, please contact me Jonathan Hawkins (owner) and I will ensure that you get the best price possible. Thanks again for your response and look forward to working together again in the future. Jonathan Hawkins 540-412-8824
When we got the unit back it worked for a couple of days--then would not charge up. I just bought her the newer Kindle Fire. Since the case on the old one had already been jimmied somewhat, I decided to take it apart and found the new battery I had them install while fixing the charging port and not been done quite right. I worked on it myself and a year later it is also working fine. Just looked like they were in too much of a hurry to fix unit, but understand as it was around holiday.
By Clifton E.
I've sent several devices in to get screens replaced, etc. Each time, the service is fast and thorough. I highly recommend them and will definitely use them again in the future!
By Dale
It is important to support small,locally owned businesses especially when the service is great and the prices are fair. All around great people to work with - very congenial and professional. I highly recommend this company. My son had his screen replaced and they were fair to him as well - I was surprised because he was only 17 when he took his phone in for repair. Usually businesses take advantage of young kids - not at RockIt - they treated him well and the repair was done to perfection.
By Lisa
Came in twice to fix broken/cracked screen of daughter's phone. Both times, service was professional and fast and the quality of service was fantastic. I frequently recommend RockIT Repairs to friends and coworkers.
By Julie
But not cheap. We can't have all three. They checked/repaired two devices for me. I now consider RockIT Repairs my go-to small electronics fixer. Thanks guys!
By Rai T.