Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,551 reviews
Rocket RxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Healthcare that works for you.With Rocket Rx you have the freedom to access safe, FDA-approved medication on your terms. No more waiting in line — get genuine prescription treatments delivered straight to your door, quickly and discreetly. See how we can help you.
Rocket Rx (rocketrx.com) has 1,551 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 165 reviews with 1 star · Clear filters
Dr never called for required video appointment. Rescheduled and 2nd Dr never called. Ill cancel my order
By Mark C.
Response from Rocket Rx· Apr 18, 2025
We understand your frustration with the missed video appointments. We value your time and apologize for the inconvenience this has caused. We will investigate this matter further and ensure that our team is following proper procedures.
Assured two day shipping, three days later I’d heard nothing and contacted them. They said they were out and tried to downgrade me and then closed my account when I refused. Ship elsewhere gentleman, this is a blue chew copy and a quick cash grab business with no real customer support.
By Preston
Response from Rocket Rx· Apr 8, 2025
Dear Preston, Thank you for sharing your feedback with us. We truly value hearing from our customers, as it helps us improve our services. We understand how frustrating it can be when things don’t go as planned, and we did our best to offer several solutions to address the delay with your order. While we hoped to find a resolution that worked for you, we ultimately were unable to find a suitable solution and issued a full refund. We appreciate your understanding and the opportunity to learn from your experience. Your feedback helps us strive for better service in the future. Kind regards, The Rocket RX Team
Paid extra for meds to be delivered early. Still waiting on them.
By Patrick
Response from Rocket Rx· Apr 6, 2025
Thank you for sharing your feedback, and we sincerely apologize for the delay with your delivery. We understand how important it is to receive your order on time, and we always strive to dispatch orders in line with the delivery timelines mentioned on our website. That said, once the order leaves our facility, the delivery process is in the hands of the courier, and unfortunately, delays can sometimes happen beyond our control. We have reached out to you via email to further assist and ensure we resolve this issue to your satisfaction.
tldr: If you want to send your prescription to the pharmacy as stated they will do per their 'Prescription Policy' under 'Terms of Service', you must pay RocketRx for the prescription, but no product, and then also pay for it a second time when you get the actual product from your chosen pharmacy. This company is intentionally disingenuous and misleading regarding their policy to send your prescription to the pharmacy of your choice and their policy's claim that they "fully honor patient freedom of choice" is laughable. Since I saved the chat with their agent, Rachel, I am directly copy/pasting their exact responses (including any spelling errors) with my messages, which contains a quote of their policy. I have redacted the agent's last name and my own name per trustpilot guidelines. The conversation speaks for itself: Rachel (Last Name Redacted) says: Hello! Thanks for reaching out to RocketRX. I'm Rachel, and I'm here to help you today! (My Name Redacted) says: Hello, what is the process to get a consultation and prescription and then have the script sent to my choice of pharmacy per your terms of use (prescription policy)? I don't see any way to proceed with this option. I'm interested in the 20mg tadalafil 64-tablet option. Thank you for your help! Rachel (Last Name Redacted) says: I can assist with how to have your medication transferred to a pharmacy. (My Name Redacted) says: Great, thanks, Rachel Rachel (Last Name Redacted) says: You would need to place an order online once it is place you would provide us with the pharmacy's information for us to transfer the prescription. Keep in mind you will have to pay our price as well as the price at your local pharmacy. (My Name Redacted) says: What? That makes no sense. Why would I pay for the medicine twice? Rachel (Last Name Redacted) says: That's how the process works, and I just wanted to make sure you were in the loop! (My Name Redacted) says: From your website's proscription policy: " RocketRX and RocketRX Provider Group fully honor patient freedom of choice and, if you receive a prescription for a medication, you always have the option to instruct RocketRX Provider Group to transmit that prescription to the pharmacy of your choice." (My Name Redacted) says: So, you're saying I have to pay twice to have you send a script and no product to a pharmacy? Rachel (Last Name Redacted) says: That is correct you would have to place an order online with us and then we can transfer the prescription, and you would have to pay any fees at your local pharmacy. (My Name Redacted) says: But I not only have to pay for the prescription at my pharmacy, but also pay you for the prescription as well? Surely, you can see how insane of a policy that is and that your policy is then intentionally misleading? Rachel (Last Name Redacted) says: I can understand how this is not ideal as a consumer however this is the policy. (My Name Redacted) says: Wow. Rachel (Last Name Redacted) says: We are an online pharmacy that primary ship the medication. You are more than welcome to go online and place an order and we could ship it to you to avoid paying twice. (My Name Redacted) says: OK, well your prescription policy is horribly disingenuous, I have to say. Notably the "RocketRX and RocketRX Provider Group fully honor patient freedom of choice " bit. I'd appreciate it if you'd pass on that feedback to your supervisors. Rachel (Last Name Redacted) says: Will do. Do you have any questions on what we have gone over? (My Name Redacted) says: No. (end of chat)
By Informed C.
Response from Rocket Rx· Mar 10, 2025
Hello, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We truly understand how this situation might be disappointing, and we sincerely apologize for any inconvenience it may cause. We want to be transparent with you about our process to ensure there are no surprises. To clarify, if you wish to have your prescription filled at a local pharmacy, you will still need to place an order through our website. After placing your order, please contact our customer support desk, and they will assist in transferring the prescription to your local pharmacy. However, please keep in mind that you will be responsible for paying for the cost of the prescription through our website, as well as any costs charged by your local pharmacy for the medication. We do not send medications to local pharmacies, as we only provide the prescription itself. Our company charges a set price for the prescription and medication, and we ship the medication directly to your door through our own pharmacy. We understand this may not be the most convenient option, and we apologize for any frustration this may cause. Please know that we are here to assist you every step of the way, and we truly appreciate your understanding and patience in this matter. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team
The worst experience I've had with this "pharmacy!" I wanted tadalafil and they sent me sildenafil! They won't accept it back because they said I opened the package. How else am I supposed to know what you've sent?! I'm going back to BlueChew at least I never had problems with them! You don't need these clowns! Get away from amateurish Rocket Rx!
By ST
Response from Rocket Rx· Mar 7, 2025
We apologize and understand your frustration for the inconvenience you experienced. We strive to provide accurate and reliable service, and it's disappointing to hear that this wasn't your experience. We appreciate your feedback and will use it to improve our processes.
Terrible I will never use again. I already found a new place. I will definitely be letting all my clients know.
By Michael
Response from Rocket Rx· Mar 2, 2025
Hello Michael, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRX and we are always working to improve our services and better support our customers. If we can be of further assistance, please contact our customer care team at (888)-819-1565. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRX team
They advertised that they will write a prescription. It’s only good with them and their super inflated pricing. Just discuss it with your doctor and have them write it and save your money.
By CM
Response from Rocket Rx· Mar 4, 2025
Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience wasn’t a positive one. To clarify, while the prescription is included as part of our service, we can transfer it to another pharmacy upon request. However, our service fee still applies, and you would also be responsible for the pricing set by the pharmacy you choose to fill your medication. If you have any questions, please don’t hesitate to reach out—we’re happy to help! We truly appreciate your feedback and the opportunity to improve our services. Best, The Rocket RX Team
Terrible customer service, it took them forever to give me a refund and still haven’t received it. Don’t waste your time and money.
By tony G.
Response from Rocket Rx· Feb 14, 2025
Hello Tony, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at RocketRX and we are always working to improve our services and better support our customers. We apologize for the inconvenience that you have experienced with using our services. We strive to provide the best service possible to all of our patients and we would be more than happy to assist you if you wish to contact us. For further information, please contact our customer care team at (888)-819-1565. Our lines are open Monday to Friday from 9am to 10pm (EST). Kind regards, The RocketRX team
