Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
262 reviews
Rocket.netSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rocket.net is an all-in-one Managed WordPress Hosting platform, made simple for websites of all sizes. Effortless control panel, blazing fast speed, and built in website security.
Rocket.net (rocket.net) has 262 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
262 approved reviews, newest moderated first
As a business, do you have a service that you use that gives you a super power? Rocket.net is definitely one of our super powers... Their services is incredible: available 24 hours per day and fast! Like within 15 seconds of me writing in, they are there. Please also note they help with issues that I messed up on, not their own issues! bravo to the Rocket team!
By Stephen
Multiple errors while issuing the SSL cert wich resulted in a big downtime. EDIT : Ben contacted me personally to try and solve the problem, but I'd already made arrangements with another host to avoid having my site unavailable for too long. So unfortunately I won't be able to give my long-term opinion on Rocket.net, perhaps I would have been satisfied with the performance. In any case, support was very responsive.
By Amaury C.
Response from Rocket.net· Jul 22, 2025
Hi, I'm sorry you had issues going live with SSL, as our team explained the problem was with the CAA records on your DNS, and you advised our team you could not change them. The CAA records only allow Digicert SSL, which Cloudflare no longer supports. I emailed and offered to help with the DNS process, including using free Cloudflare DNS. I will await your reply to try to help get things up and running smoothly.
I just migrated to Rocket after hearing wonderful things about them. I've migrated many sites over the years. What a painful, inefficient process the migration was. I had to do it twice. Each time was a very different process, which I found strange. One was done via email (I emailed them my current hosting login & took about an hour), and the other was all done via chat (nearly 3 hours of back & forth). I found both ways to be quite inefficient. 5 hours later, I'm getting DMs from people that they cannot email nor purchase on my site. I'm going back to WPX, as I rarely had issues with them. I'm sure it's a great service, and I've read wonderful thing about the owner (Ben). I just had a bad experience, and spent most of my Saturday on chat support trying to migrate over. I imagine my experience was a "needle in a haystack", as I have a few friends who rave about the company, support and service. UPDATE: Ben (the owner) reached out personally and apologized. He explained what had happened (in terms I can understand), and it seems a lot of it was with my other hosting company. His email was sincere and appreciated.
By Adam
Response from Rocket.net· Jul 6, 2025
Hi Adam, I'm sorry you had such a bad experience on a holiday weekend. The issue with your migration was 100% related to using Hostinger DNS starting with the delay in the DNS propagating to Rocket.net, which is why you had such frustration. I looked over your chat history, and the final straw was that you canceled your hostinger account (after Andre said to double check with Hostinger that canceling this would not cause any issues), which then took down your DNS (website and email) and brought you to Rocket.net chat. Our team immediately discovered this and helped you by logging in to namecheap manually for you to not only fix your website, but also fixed your google MX records. Migrations are never easy, and our team does their very best, but in the end, this issue was completely unrelated to Rocket.net and related to Hostinger DNS taking a very long time to propagate, along with completely deleting your DNS, which killed your email as well. In the future, its best to plan migrations off hours if not using a DNS provider like Cloudflare that has instant updates on DNS changes.
I was looking to move my hosting and came across Rocket.net and not only is the price great but the customer service is amazing! I am not a developer and they helped me through the process and are always on hand if you have any questions or concerns. The site is also faster for a fraction of the cost! Highly recommend!
By Rebecca
We hit a rough patch with our site and Joao absolutely came through. Calm, collected, and just straight-up helpful from start to finish. Got us back online without any drama and made the whole thing feel easy. Honestly couldn’t have asked for better support—appreciate you, Joao!
By Allen
Rocket.net is the best. The migration was super smooth, the support is instant AND helpful (something I've never seen with other hosting services - props to Enrique, Ali and others) and it's really fast as well thanks to lots of Cloudflare optimizations.
By Jeroen C.
Super fast and competent support, they are available instantly in the chat at any time and help with all kinds of problems. Thanks
By Thomas W.
The support team quickly identified the issue that was causing my website to load slowly. They resolved it efficiently and explained everything clearly. I'm very happy with the service and highly recommend Rocket.net! Special thanks to Mr.Zunaid Amin again.
By Robert
