Totally unresponsive
Rockatee sent the wrong hat and never responded to many emails I sent trying to get the right hat delivered.
By Alan
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
202 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pop culture shirts, sweatshirts and gifts
Rockatee (rockatee.com) has 202 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 79 reviews with 1 star · Clear filters
Rockatee sent the wrong hat and never responded to many emails I sent trying to get the right hat delivered.
By Alan
Terrible quality shirt. It doesn’t look as good at the picture. It’s an iron-on
By customer
I ordered a hat that was “returned to sender”, after no refund I reached out to the company but have heard nothing
By customer
The product was not delivered. Money was not refunded. A fake tracking system was used.
By customer
Doesn’t answer phone calls, left a voicemail but never heard back, order process is confusing. Doesn’t respond to emails. Overall customer service experience is bad.
By Sunnycustomer
Shipping and all other factors were good. The hat I ordered is the problem. The logo is incredibly off centered and tilted. Quality of the hat is fine, just disappointed with the logo.
By Mike
I didn't recieve my order.
By customer
I ordered a sweatshirt on December 11th. I log on today (Dec 27) and it still shows as processing even though their shipping policy shows 7-11 days for domestic orders. I emailed and got no response. I called and no one was available to help, just an answering machine but I did leave a voicemail. There is absolutely no customer service. I DO NOT recommend.
By Princess O.