Zero stars
Don't order from rock.com. took over a monrh to receive and customer service was very rude! First and last time i'll order from them!
By Melissa H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
654 reviews
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Rock.com sources the most coveted licensed merchandise of music, culture, sports and entertainment, creating a one-stop-shop experience for fans worldwide. We sell only authentic merchandise so you can be assured you will receive high-quality products that support the artists you love! Our mission is to be extraordinary every time you shop at Rock.com!
Rock.com (rock.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
654 approved reviews, newest moderated first
Don't order from rock.com. took over a monrh to receive and customer service was very rude! First and last time i'll order from them!
By Melissa H.
I don't know what these other people are complaining about. I just got a shipment of 6 t-shirts all on sale for around $9 each. One t-shirt had a seam issue, big hole, emailed co. got a reply back right away, and now getting a replacement without having to send the other one back.This was all resolved within an hour. Great customer service! Nice t-shirts!!!
By Maria S.
Ordered a shirt on 4/2/18, and have still not received. Sent numerous emails and no response. Sent complaint to better business bureau. They delete all their comments on instagram, probably because so many people go on and ask where their orders are! Do NOT order from here! Scam scam scam
By Jamie
I never received an item. I have emailed store rock multiple times with no reply!!
By Drucilla Q.
Im still waiting for my order to arrive since December 2017, Whats going on?? Order ID: 1439377 tracking number UM000372355US
By Hazaifulamer Abdul H.
I ordered a size small crop t shirt and when on I received my order I got a long wide shirt labeled "small". I've emailed website 3 times to get correct size or money back..no reply!! Really bad customer service and waste of money!!
By Carla J.
I have ordered from this company before and it went very well. So I ordered again and this will be the last time. Order says it was shipped on the 5th of February 2018 it is now the 22nd of February. I have tried emailing and I received an automated email saying someone would contact me in 24 hours. It has been a week and still no contact.
By Kimberly R.
Ordered a shirt on 1/25/18 and have yet to receive it. When trying to inquire about my order at store@rock I get a Failure Notice reply email. Why not have a phone number or a working email. DON’T DO BUSINESS WITH THIS COMPANY!!!! Total rip off!!! Heading to Google for another negative review!
By Eldrich