Amazing customer service!
I needed a micro-usb cable for a mouse that is no longer on sale and they sent me a new one free of charge. Amazing customer service!
By Richard
Saturday, November 7, 2026 · Customer reviews of US businesses
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397 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ROCCAT® is a Turtle Beach brand that designs stunning PC peripherals engineered to give gamers the ultimate competitive advantage. Led by former esports pro and founder Rene Korte, ROCCAT® has become a pioneering PC gaming accessories manufacturer. Whether you are a professional esports athlete, hardcore gamer, casual player, or just starting out, EXPERIENCE PRECISION with Turtle Beach’s official PC gaming accessories brand.
Roccat (roccat.com) has 397 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 255 reviews with 5 stars · Clear filters
I needed a micro-usb cable for a mouse that is no longer on sale and they sent me a new one free of charge. Amazing customer service!
By Richard
Very easy process and fast. I did wonder what their process would be like for somebody with a usable but defective mouse and no spare to use while waiting for the replacement to come (they have you destroy your defective product before they’ll ship your replacement) . Luckily the replacement arrived within the week
By intri Q.
Impeccable service Friendly and helpful and above all quick in answers
By Ralf979
Fast and excellent response. My problem has been fixed with no costs.
By Michal
Gave me a couple troubleshooting tips and then sent replacement after they failed.
By Haydn
Il sont réactif rapide et surtout compréhensif, le meilleur service après vente à ce jour.
By Chris
Good support. Good products.
By Igor G.
Extremely helpful and understanding. Listened to my problem and solved it quickly.
By Wally3456