Excellent customer service
Jade was very helpful in providing assistance on short notice.
By Adrianmk
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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483 reviews
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RobotShop, the World's Leading Source for Personal and Professional Robot Technology. Here you will find personal robots, professional robots, robot toys, robot kits and robot parts for building your own robots. Founded in 2003, we specialize in robotics technology and offer a wide range of products and services in this sector. We operate globally and our head office is located in Mirabel, Quebec, Canada.Our missionAt RobotShop, our mission is to put robotics at your service!Our vision At RobotShop, our vision is to be the world's leading source of robotics technology that positively impacts our lives. We strongly believe that robotics can improve our lives, improve our environment and the world we live in; even improve the human race itself. It begins with robotics in education, then robotics in our homes, in all services and all industries, underwater, in the field, in the air, in space and even inside our bodies. Robotics is everywhere and all sciences lead to better technologies and better robots: better humans. We, the RobotShop Team, are at the beginning of the innovation chain; we are the ones making this technology available to individuals worldwide. In every box that we ship, in every piece of technology that we develop or help develop, there is something that helps increase the pleasure, knowledge, liberty or security of a human being.
RobotShop (robotshop.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
483 approved reviews, newest moderated first
Jade was very helpful in providing assistance on short notice.
By Adrianmk
I have been on the hunt for an electronics equipment supplier for my classroom for awhile. It's difficult to find a reliable supplier since I'm in Canada. Robot Shop consistently has the best prices and fast shipping. Their chat support was able to fix a mistake I made with my order right away.
By Stephanie G.
Ottimo personale sempre carino e cortese. Risolvono sempre ogni tipo di problema purché coperti da garanzia
By Francesco T.
I have purchased litter robot with extended warranty. It stopped working over a week ago. After reaching customer support immediately, I still don’t have a working solution. They take at least 24h to answer EACH of my replies and don’t bother to read the previous conversations in the ticket. So they come back with the same questions I already answered. Unprofessional and unreliable
By Elena R.
Response from RobotShop· Sep 13, 2022
Hello Elena, We thank you for your feedback and for bringing this to our attention. We’re sorry you've had a bad experience to start with. We’ll strive to do better, as we will be monitoring the troubleshooting process in order to have have your product up and running in no time. Sincerely, The Robotshop Team.
Great customer service.
By Àlex Garcia B.
The chat assistant was helpful.
By Ali M.
Un service client au top! Rapide et efficace, merci encore à eux.
By Kanter
Service courtois très rapide , aimable Merci a toute l équipe , A.L.P.
By michel D.